Assistant Restaurant Manager Wanted

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at the Mandarin Oriental Palace, Luzern, within the Food & Beverage division, the Assistant Restaurant Manager plays a key role in overseeing the daily operations of our all-day dining restaurant. This position is responsible for maintaining exceptional service standards, leading and motivating the team, and delivering memorable dining experiences for every guest. The Assistant Restaurant Manager reports directly to the Director of Food & Beverage and Assistant Director of Food & Beverage.

As Assistant Restaurant Manager, you will be responsible for the following duties:

- Leading the team and ensuring smooth and guest-oriented work processes in the restaurant in close cooperation with all departments of the house.

- Feedback and training of your team.

- Professional advice and customer care for our guests.

- Excellent product and sales knowledge.

- Complying with and ensuring our high standards of service.

- Communicating current offers in the department and throughout the house.

- Responsible for the correct accounting of your department.

- Responsible for complying with hygiene regulations and cleanliness within the framework of the HACCP guidelines.

- Projects and tasks management.

As Assistant Restaurant Manager, we expect from you:

- Completed vocational training in the upscale hotel or catering industry. Previous professional experience in a similar position.

- Expressiveness, open-mindedness and team spirit.

- Written and verbal communication skills , guests will come to you with both complaints and positive feedback.

- Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline.

- High quality awareness and a sense for trends

- Good IT skills, knowledge of the Infrasys cash register system and the SevenRooms booking system would be advantageous

- Excellent manners and well-groomed appearance, as well as a positive charisma

- Flexibility and resilience - your position will include night, weekend and holiday shifts

- Very good knowledge of German and English.

- Additional foreign language skills are an advantage.

Our commitment to you:

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

- Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.

- And much more