System Support and Integration Manager

Ready for a new challenge? Looking to lead a system support and integration team and assist our client in bringing life-changing treatments to the world?

Proclinical is seeking a System Support and Integration Manager (SSIM) for a contract role based in Basel. This position focuses on configuring IT applications, designing processes to support analytics, and ensuring seamless integration within a GxP-compliant environment. The role requires a proactive individual who can work independently, manage system configurations, and lead digital transformation initiatives.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities :

• Configure IT applications and design processes to enhance business operations.
• Conduct gap assessments and define system designs to improve user satisfaction.
• Manage system configurations and static master data, driving standardization across global and local levels.
• Collaborate with system and process owners, contributing to governance and change advisory boards.
• Assess risks, perform root cause analyses, and evaluate the impact of changes.
• Lead project development and change management for key applications in collaboration with IT and line functions.
• Develop and manage user requirements specifications (URS), and oversee testing and validation processes (UAT, OQ, PQ).
• Ensure compliance with GxP regulations and internal procedures.
• Identify opportunities for global harmonization and collaborate with business process experts to integrate processes into key applications.
• Facilitate lifecycle management of key applications and coordinate with internal and external stakeholders for system improvements.
• Provide training, guidance, and mentorship to users and team members on best practices.
• Promote a culture of learning, innovation, and best practice sharing across digitalization projects.

Key Skills and Requirements :