Job Ref : AS / 72899 / GM
Package : CHF Negotiable + Bonus + Benefits
Location : Geneva, Switzerland
Job Type : Global Mobility / Relocation Coordinator
Languages : English (essential) French (essential)
Position Type : Permanent
Hours : Full-time
Start Date : ASAP
Contact Name : Andy Shaw
Contact Company : JAM Global Mobility Recruitment
The Background :
This leading relocation services company is actively seeking a Relocation Coordinator to join their growing team in Geneva. The successful candidate will be responsible for coordinating the relocation process for expatriates coming to and from Switzerland.
The Role :
The successful candidate will be responsible for :
- Coordinating all phases of international relocation activities on behalf of the client;
- Managing assignee's expectations;
- Coordinating with internal departments for the identification of appropriate accommodation and schools, according to the assignee's set of criteria;
- Coordinating the immigration / work permit application process;
- Briefing Destination Services Consultants (field consultants) regarding the property visits and client profile; making sure that the Destination Services Consultant has a clear understanding of the itinerary and the properties overall environment;
- Providing full market orientation and settling-in information to the assignees during a de-briefing session;
- Coordination and follow-up of all post house-hunting aspects, such as work permits, tax and insurance briefings, overview of daily living in country of destination, temporary accommodation, removal coordination, helpline;
- Managing the client billings and invoices billing approval process, including all sub-contractor costs;
- Dealing with Client's employees on a day-to-day basis in accordance with their policy;
- Delivering the international relocation products and services to the employee;
- Ensuring the successful coordination of other services, i.e., language, and cross-cultural training;
- Maintaining and managing relationships with the company's internal departments and external suppliers / partners in regards to reaching the clients expectations;
- Recognising, ensuring and promoting data integrity;
- Maintaining compliance with the company's core values, practices and standards;
- Training new internal personnel.
The Person :
The successful candidate must have previous relocation services experience with excellent customer service skills. In addition, candidates must have excellent problem solving and interpersonal skills with a good geographical knowledge of Geneva and the surrounding areas.