Project Manager – ServiceNow and CMDB

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Lombard Odier group operates its own banking technology platform which is used by the Group but also by other private banks and financial institutions through a BPO business model. The Technology & Operations (T&O) division oversees the development and maintenance of the platform through the delivery of applicative solutions to the business divisions of the Bank.

Within the IT Operations (ITOPS) department of Lombard Odier T&O, we maintain and support the platform and all applications, operate changes, report and guarantee SLAs.

In the ITOPS governance and project team we focus on designing processes and roles to excel in a transparent, efficient, and stable operating model. We’re looking for an experienced Project Manager with a passion for Service Now ITSM, ITOM, and innovation in the digital banking space to join our dynamic team. This role is a key opportunity to contribute to the transformation of our IT services and bring real impact to our business.

In this position, you’ll be the go-to expert for managing ServiceNow projects and promoting the growth of our CMDB in particular.

YOUR ROLE

Collect, analyze, and prioritize business needs related to ServiceNow.

Drive the adoption and integration of CMDB across the organization.

Design and implement new features and processes to continuously improve our IT service management.

Collaborate with various stakeholders to align IT services with business goals and operational excellence.

YOUR PROFILE

Bachelor or higher degree in computer science or a relevant field.

5-7 years of experience in IT project management in dynamic environments and balancing both technical and business priorities.

Sound understanding of ITSM (IT Service Management), ITOM (IT Operations Management) in ServiceNow and ITIL processes.

Empathy : you understand the needs of various stakeholders and can translate them into actionable outcomes.

Capacity to manage complexity : you thrive in an environment that requires navigating various priorities, making decisions with incomplete information, and staying organized.

Creativity : you bring innovative ideas to solve complex problems and improve processes.

Rigor : you pay attention to details and ensure projects are completed with excellence.

Residence in Switzerland or willingness to relocate.

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team , united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.