Service Support Analyst - Fixnet

Workplace : Crissier

Workload : 100%

Your mission

You will ensure smooth activation of the broadband solution, ‘Salt Home’ for residential and business customers.

• You will ensure the fast and effective process of troubleshooting issues post service activation and orchestrate the efficient involvement of the appropriate contact point for each respective issue.
• You will be the technical point of contact for our network partners, fibre distributors and will be responsible to support, as 3rd level, the call centres.
• You will ensure the best “Salt Home” fulfilment success rate and customer experience, take in charge provisioning bugs and incidents, implement work around and follow resolution with development teams and partners, and ensure the most efficient possible operational process.

Your duties

Service Activation

Until the customer is up and running, be the technical point of contact for the call centres and partners for complex issues and escalations regarding the activation process

Service Support

Once the customer is active, be the technical point of contact for call centres and partners in case of complex incidents or escalations regarding service functionality

Process and documentation

Conduct regression tests for new Internal Software Releases

What you bring

Always dreamed of having a job in a diverse and refreshing environment? Then we really need to meet. Please apply online (we only accept online applications).

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