Function : Enterprise Applications
Level : Senior Individual Contributor / Player-Coach
About EF
At EF, we’re in a different kind of business. One that’s a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We’re in the Business of Understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
The Role
- The Head of Oracle Operations & Governance provides cross-functional operational ownership and platform governance for EF’s Oracle Fusion Cloud landscape across ERP, HCM, and the EPM Platform.
- This role works in close partnership with Global Solution Owners for Finance, Procurement, HCM, and EPM, ensuring that Oracle Fusion operates as a cohesive, stable, and well-governed enterprise platform rather than a collection of functionally optimized silos.
- The role focuses on how the platform runs and evolves end-to-end, balancing operational stability, governance, and continuous improvement, while respecting functional ownership.
- This is a senior, hands-on role for someone who thrives in complex, global enterprise environments, is comfortable influencing without formal authority, and can operate as both player and coach.
Key Responsibilities
Cross-Functional Platform Operations
Own the end-to-end operational health of the Oracle Fusion Cloud platform across Finance, Procurement, HCM, and EPM.Ensure stable and predictable operations, including :Month-end, quarter-end, and year-end close cyclesESS jobs, background processing, and integrationsData quality, reconciliation, and cross-module consistencyAct as the central operational escalation point for cross-functional Oracle Fusion issues.Platform Governance & Design Authority
Define and enforce platform-wide governance standards, in alignment with Global Solution Owners.Act as design authority for cross-functional and technical decisions, including :Security and access modelsIntegration and extensibility patternsEnvironment, release, and change strategiesEnsure consistency and reuse across modules, while respecting functional ownership and regulatory needs.Change Coordination & Quality
Govern cross-functional changes to ensure :Alignment across Finance, HR, Procurement, and EPMMinimal operational and close-cycle riskCompliance with agreed platform standardsSupport Global Solution Owners in reviewing and shaping changes with cross-module or operational impact.Security, Controls & Compliance
Own platform-wide security and access governance, including :Job roles, duty roles, data rolesSegment Value Security (SVS) and Legal Entity policiesEnsure audit readiness and compliance with internal control requirements.Maintain clear and current documentation of governance, controls, and operational standards.Managed Services & Partner Collaboration
Work closely with system integrators and managed service providers to ensure :Consistent application of EF platform standardsHigh-quality operational supportSustainable resolution of recurring and systemic issuesMonitor operational performance and drive root-cause-based improvements, not just incident resolution.Continuous Improvement
Identify cross-functional optimization opportunities across Oracle Fusion.Reduce operational friction caused by fragmented or function-specific designs.Improve end-user experience through simplification, standardization, and automation.Senior Stakeholder Engagement
Act as a trusted partner to Global Solution Owners and senior leaders across Finance, HR, Procurement, and IT.Provide clear visibility into platform health, risks, and cross-functional dependencies.Facilitate decision-making on trade-offs between speed, risk, standardization, and functional needs.Required Experience & Skills
Oracle Fusion Expertise
8–12+ years of Oracle ERP experience, including Oracle Fusion Cloud.Strong hands-on understanding of :Oracle Fusion FinancialsProcurement and ExpensesHCM and or EPMDeep knowledge of :Oracle Fusion security architectureESS framework and scheduled processesCross-module integration patterns (OIC, REST APIs)Platform Operations & Governance
Experience operating Oracle Fusion in environments with separate functional solution ownership.Proven ability to govern platforms horizontally across domains.Strong background in enterprise application governance, controls, and operational risk management.Leadership & Collaboration
Senior, pragmatic, and consensus-driven.Comfortable influencing without direct line ownership.Strong communicator across technical, functional, and executive audiences.Detail-oriented with a systems-thinking mindset.Nice to Have
FAW / FDIP or Oracle Analytics experience.Experience in large, global Oracle Fusion implementations.Exposure to automation or AI-assisted ERP operations.What Success Looks Like
Smooth, predictable Oracle Fusion operations across all functions.Clear, respected, and consistently applied platform governance.Strong collaboration and trust with Global Solution Owners.Fewer cross-functional incidents, rework, and close-cycle disruptions.High confidence from business and IT leadership in the platform’s stability and direction.#LI-SA1