Sales & Key Account Manager

Job description

The Sales Key Account Manager is responsible for managing and expanding EM’s business with strategic customers. This role combines high-level sales expertise with deep account management skills to drive revenue, ensure client satisfaction, and build long-term partnerships.

This position is based in our headquarters in Marin, Switzerland and requires a balance of operational execution, strategic thinking, and new business development mindset.

Note: this role does not offer any remote work possibility

Performance Metrics

• Revenue and revenue growth across managed accounts
• Business value of new design wins
• Accuracy of forecasts and opportunity pipelines
• Strategic account penetration and relationship depth

Key Responsibilities

Key Account Management

• Develop and execute strategic account plans to achieve sales targets and expand client relationships.
• Identify new business opportunities within existing key accounts.
• Serve as the primary point of contact for key clients ensuring a high level of customer satisfaction.
• Collaborate and orchestrate customer interaction with internal teams (e.g., product, marketing, operations, leadership) to deliver tailored solutions.
• Lead contract negotiations with key clients.
• Monitor account performance, forecast revenue, and report on KPIs.
• Stay informed about industry trends, competitor activity, and client developments.
• Represent the company at client meetings, trade shows, and industry events.
• Drive account revenue growth and maximize share of wallet versus competition.

Business Development

• Identify and close new business opportunities in target verticals.
• Develop market entry strategies for new customers and emerging applications in close cooperation with the Business Units.
• Qualify leads, initiate new customer dialogue, and manage the full sales cycle from prospecting to design win to revenue.

Forecasting, Reporting, and Strategy

• Deliver accurate sales forecasts, pipeline reports, and customer updates to management.
• Feed real-world customer feedback into BUs and other relevant teams.
• Analyze territory and account performance to adjust priorities and drive results.