Responsibilities
- Implement and technically configure campaigns and automated donor journeys in our CRM according to direct marketing specifications, ensuring correct execution and accurate downstream reporting.
- Monitor the execution of automated donor journeys on a weekly basis, ensuring performance aligns with established success criteria. Identify any issues and take corrective action to maintain donor engagement and satisfaction.
- Coordinate and configure tracking sources, UTM structures, and attribution conventions across online and offline channels to ensure end-to-end traceability and alignment with fundraising analysis needs.
- Liaise with the Fundraising Operations Systems Unit (FOSU) on CRM releases, incidents, data inconsistencies, and configuration requests to ensure system accuracy, stability, and timely issue resolution.
- Verify and analyze discrepancies between digital payment systems and CRM revenue records, ensuring data integrity and initiating follow-up with FOSU when issues arise.
- Process digital data exports for CRM integration, in coordination with FOSU and relevant system owners.
- Maintain and update documentation on marketing data processes, configurations, data flows, and the tracking catalogue to support transparency and operational continuity.
Your profile
Education
Tertiary degree or equivalent in data management, information systems, or a related field.Certification in data analytics, CRM systems, digital marketing, or marketing automation is a plus.Experience
Expertise in CRM-driven marketing operations, including data structure, workflows, and segmentation.Hands-on experience in digital tracking, analytics, and campaign measurement.Proven ability to collaborate with technical teams and business stakeholders in data-driven environments.Proficient with MS Dynamics, Customer Insights, or equivalent CRM / marketing automation platforms, including configuration and reporting.Experience in fundraising, non-profit, or multichannel marketing environments is a plus.Languages
Fluency in English is required for this position (oral and written).French is desired.Skills / Technical competencies
Strong knowledge Dynamics Marketing 365 or Salesforce Marketing Cloud.Knowledge of digital tracking methodologies (UTM standards, source structures, attribution logic).Familiarity with data quality management principles and data governance practices.Ability to read and validate Power BI outputs (dashboard creation is not required).Proficiency with Microsoft Excel and standard office tools.Personal Abilities / Qualities
Strong analytical thinking and attention to detail.Ability to work autonomously while coordinating with multiple stakeholders.Rigorous and structured approach to data and process management.Capacity to manage recurring operational tasks reliably and consistently.Terms of employment
Part-time position 80% (32h / week)Open-ended contractWorking place : Geneva, SwitzerlandIdeal start date : March 2nd, 2026Gross annual salary (for 80%) : from CHF 64'684 to CHF 77'779 (salary commensurate with equivalent experience and internal salary grid)Paid vacation : 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.Pension plan : pension contribution covered 3 / 4 by MSF, 1 / 4 by staff member.Relocation package if moving from a different country to Switzerland.How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines :
CV (maximum 2 pages)Cover letter (maximum 1 page)Documents must be submitted in either English or French.The application deadline is January 25th, 2026
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.