SAP Service Delivery Manager

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.

Job Description :

We are looking for a SAP Service Delivery Manager to ensure stable, compliant, and high-quality service delivery within a global S / 4HANA transformation and run environment.

Responsibilities :

• Own end-to-end service delivery for SAP S / 4HANA systems.
• Ensure availability, performance, and stability of the S / 4HANA landscape.
• Manage SLAs, KPIs, service reviews, and continuous improvement initiatives.
• Act as escalation point for S / 4HANA-related incidents, risks, and operational issues.
• Coordinate internal IT teams, AMS providers, and business stakeholders.
• Ensure compliance with security, audit, and governance standards.
• Support transition from project delivery to S / 4HANA run and hypercare.
• Drive standardization, automation, and optimization of service processes.

Profile / Requirements :