IT Operations Engineer

IT Operations Engineer

Company Description

Welcome to SMG Swiss Marketplace Group

We are a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.

A little bit about us to help ignite your imagination

SMG Swiss Marketplace Group came together following the merger of Scout24 Switzerland and TX Markets in 2021. A union which included some of Switzerland’s most well-known leading marketplaces.

Our exciting portfolio currently spans four business areas and includes Real Estate (immoscout24.ch, homegate.ch, ImmoStreet.ch, home.ch, Acheter-Louer.ch, Flatfox, Casasoft), Automotive (autoscout24.ch, motoscout24.ch, CarAuktion), General Marketplaces (anibis.ch, tutti.ch, Ricardo.ch) and Finance and Insurance (financescout24.ch, Moneyland.ch).

At SMG Serbia, 140+ talents thrive in a fast-paced, collaborative environment, guided by our values: Better Together, Aim High, and Act Responsibly, shaping the future of digital marketplaces.

Job Description

You’ll join the SMG Central organization and take responsibility for the technical implementation and
operational excellence of central IT services and applications. You’ll work closely with Business and Central
Units, act as a technical sparring partner, and make sure new tools don’t just get introduced, but actually run
reliably in production.

On top of that, you will act as the Product Owner for Google Workspace Enterprise, owning the platform from
strategy and governance down to operational improvements and problem management.

If you like turning concepts into working, stable solutions and continuously improving them this role is for you.

What will you do?

Product Owner – Google Workspace Enterprise

• Own the Google Workspace platform end-to-end.
• Define configuration standards, governance, and security policies.
• Manage roadmap and backlog (features, improvements, standardization).
• Coordinate with Service Desk and Workspace team for structured problem management.
• Drive automation, lifecycle management, and continuous improvement.
• Ensure alignment with identity, security, and compliance requirements.
• Take over L3 Cases conserning Goolge Workspace Enterprise

Own & Run Central Platforms

• Take full ownership of selected central applications and services.
• Ensure availability, performance, monitoring, and operational stability.
• Define and maintain documentation, runbooks, and operational standards.
• Improve reliability and reduce recurring incidents through root cause analysis.

Drive Technical Implementations

• Translate business needs into scalable technical solutions.
• Lead technical rollouts of central tools and applications.
• Ensure operational readiness before go-live (monitoring, support model, access model, documentation).
• Coordinate handovers into stable operations.

Incident & Problem Management

• Act as an escalation point for complex operational issues.
• Perform root cause analysis and implement sustainable fixes.
• Identify systemic weaknesses and proactively improve them.
• Work closely with Service Desk (L1/L2) and external partners where needed.

Evaluate & Integrate New Solutions

• Run technical evaluations and PoCs.
• Assess operational impact, scalability, and security implications.
• Ensure new tools fit into the existing architecture and support model.

Improve & Automate

• Identify inefficiencies and automate recurring tasks.
• Improve monitoring, alerting, and observability.
• Reduce manual work through scripting and process optimization.

Qualifications

What should you bring?

Education & Background

• Bachelor’s degree in Computer Science, Information Technology, or a comparable field (or equivalent practical experience).
• Minimum 5 years of experience in IT Operations, Systems Engineering.
• Strong understanding of IT service operations (Incident, Problem, Change Management).
• Experience running business-critical services in production environments.
• Networking fundamentals (LAN, WAN, WiFi, TCP/IP, DNS, DHCP)
• Firewall concepts and network security principles
• Identity & Access Management (SSO, MFA, directory services)
• Cloud-based SaaS environments
• Hands-on experience with Google Workspace (Enterprise) administration is a strong plus.
• Experience with automation and scripting (PowerShell, Bash, Python or similar).
• Understanding of monitoring, logging, and observability concepts.

Mindset & Way of Working

• Strong ownership mentality, you take responsibility end-to-end.
• Structured, solution-oriented, and pragmatic.
• Able to communicate clearly with both technical teams and business stakeholders.
• Comfortable working in cross-functional environments.
• Fluent English, German is a plus

Additional Information

Benefits you'll love

• Be a part of well established Swiss-based subsidiary in Belgrade
• We value work-life balance and employee happiness. That’s why we grant you hybrid work environment, and 25 vacation days per year, with the option to buy another 10 days in an unbureaucratic process. You get 5 fully paid sick days per year, and another 5 days for special occasions
• Lots of team activities and perks
• LinkedIn Learning
• Great equipment, competitive salary and a variety of fringe benefits like a gym membership and discounts at local stores
• International team and working environment of talented and fun people
• Stimulating work experience that will allow you to grow both professionally and personally
• Yearly budget for your personal development

Apply now with your CV in English. Feel free to send us any additional documents you think we should read to understand that you are the perfect fit.

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, , , , Publimmo, , CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (, , Ricardo) and Finance & Insurance (FinanceScout24, ).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Job Location

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