Customer Engagement Platform Implementation Lead – 6878
Our client is a leading Swiss multinational healthcare company headquartered in Basel, Switzerland. Operating in Pharmaceuticals and Diagnostics, it is one of the world’s largest biotech companies and a global leader in in-vitro diagnostics and cancer treatments.
The perfect candidate brings several years of experience in large-scale program deployment or hands-on project management, with a proven track record of managing technology implementation projects. Also, we are looking for someone with an outstanding stakeholder engagement and communication capabilities, with a proven ability to foster trust and ensure clear, consistent communication with both local teams and central program leadership.
This is a 2.5-year contract role with possible extension, based in Basel.
Main Responsibilities
·Hold accountability for the successful execution of the deployment plan in your assigned affiliate, including the on-time delivery of all local milestones from pre-launch to hypercare exit.
·Build and maintain a strong, trusted partnership with affiliate leadership and their project team, acting as their single point of contact and strategic guide.
·Lead the performance of the local implementation squad, ensuring the team is motivated, aligned, and effectively resolving all on-the-ground challenges.
·Manage the accurate tracking and reporting of all local business and technical readiness, and proactively mitigate all local risks and issues.
·Consider the local business continuity plan, ensuring that the cutover and go-live phases cause minimal disruption to critical business operations.
·Ensure the local change and training plan is delivered effectively, partnering with ECL and local champions to drive user adoption.
·Represent the affiliate's unique needs and challenges back to the central program, ensuring they are clearly communicated and appropriately addressed.
Qualifications and Experience:
·University Degree in Business, IT, or a related field.
·5-7 years of experience in large-scale program deployment or hands-on project management, with a proven track record of managing technology implementation projects.
·Experience in the pharmaceutical/biotechnology industry is strongly preferred, with a deep understanding of affiliate/local market operations, business processes, and culture.
·3 years of matrix leadership of distributed teams; you must be able to lead and motivate a local squad without direct authority.
·A "roll-up-your-sleeves" mindset with a proven ability to identify, analyse, and resolve on-the-ground challenges and roadblocks in a fast-paced environment.
·Excellent stakeholder engagement and communication skills, with the ability to build trust and maintain clear, consistent communication with both local teams and central program leadership.
·Hands-on experience in supporting the delivery of local training and change activities to drive user adoption.
·VACC mindset and an openness to new ways of working.
·Able to travel to affiliate/market sites as needed for key milestones (e.g., go-live).
·English fluent is a MUST, other languages are a big PLUS (e.g. French, Spanish, Italian, German)
Customer Engagement Platform Implementation Lead • Basel and NW Switzerland, CH
The Information Technology (IT) team of the Friedrich Miescher Institute for Biomedical Research (FMI) provides IT infrastructure and services to support 20 scientific research groups and multiple ...Mehr anzeigen
Employer Branding & Talent Management.We provide consulting services to clients in the chemistry, pharmaceutical, biotech, medical device, and life sciences industries.GMP Contract Research Organiz...Mehr anzeigen
The Lead, Product Development of Shore Excursions and Port of Call Experiencesis responsible for developing the tour experiences, pre and post packages, independent experiences and other port of ca...Mehr anzeigen
Unsere weltweit tätigen Mitarbeitenden sind unser wichtigstes Gut.Gemeinsam mit ihnen bewegen wir die Welt mit unserer Leidenschaft.PASSEN WIR ZU DIR – UND DU ZU UNS?.Dürfen wir uns vorstellen: Die...Mehr anzeigen
Azure Platform Engineer (all genders) - Basel, Zürich, Bern.Komm zu PRODYNA, einem führenden Microsoft-Partner, und unterstütze unsere Kunden dabei, moderne Azure-Umgebungen aufzubauen und zu betre...Mehr anzeigen
Turn your passion for luxury into a career opportunity.Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.As a luxury brand evaluator, you wil...Mehr anzeigen
Erstellen von fachlichen Spezifikationen und Dokumentationen auf Basis der Business Requirements.Durchführung von Workshops und Interviews mit Kunden, Fachabteilungen sowie internen Stakeholdern zu...Mehr anzeigen
CordenPharma ist ein führender Anbieter für die Entwicklung und Herstellung von pharmazeutischen Wirkstoffen (APIs), Hilfsstoffen, Fertigarzneimitteln und Verpackungsaktivitäten mit mehr als Mitarb...Mehr anzeigen
Das ist die Chance, in einer sinnstiftenden Tätigkeit von politischer und gesellschaftlicher Relevanz, Verantwortung zu tragen und mit dem eigenen Abdruck nachhaltige Entwicklungen für Bevölkerung ...Mehr anzeigen
MANPOWER AG – Your career, our focus!.Become part of our network and take advantage of countless opportunities!.ManpowerGroup is the world's leading company for workforce solutions.With our three b...Mehr anzeigen
At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Mehr anzeigen
Du entwickelst und optimierst digitale Geschäftslösungen für unseren Kunden.Du programmierst Webanwendungen und digitale Plattformen.Du arbeitest an E-Commerce-Lösungen und Online-Services mit.Du u...Mehr anzeigen
Innovation & Technical Marketing (ITM).Agile management of the front-end innovation process (idea generation, screening, portfolio management) to achieve proof-of-concept.Lead Basket of Ideas (BoI)...Mehr anzeigen
Gestalte die Zukunft für unsere Banken aktiv mit in Themen wie Digital Banking, Open Banking und Aufbau von Ökosystemen.Als Vermittler zwischen Bankfach und IT schaffst Du neue Werte für unsere Kun...Mehr anzeigen
BlueThrone is a remote-first company.Our specialty is turning product market-fit apps into companies.We have over 80 million organic downloads.With a mission to transform iOS and Android applicatio...Mehr anzeigen
Unser Kunde bietet eine spannende Umgebung für IT-Spezialist:innen, die moderne Collaboration-Lösungen aktiv mitgestalten möchten.Dabei leisten Sie einen wichtigen Beitrag zur effizienten Zusammena...Mehr anzeigen
Komm zu PRODYNA, einem führenden Microsoft-Partner, und unterstütze unsere Kunden dabei, moderne Azure-Umgebungen aufzubauen und zu betreiben.Wir sind spezialisiert auf die Implementierung von Azur...Mehr anzeigen
Du möchtest deine Begeisterung für ERP-Systeme in einem internationalen Umfeld einbringen und aktiv an der digitalen Transformation mitwirken? In dieser Rolle entwickelst du moderne ERP-Lösungen mi...Mehr anzeigen
%20AG){kind=logo}
%20AG){kind=logo}
%20AG){kind=logo}
