Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.
ROLE DESCRIPTION
- As Senior Analyst Maintenance Operation River, you will be part of the Technical Organization River (TOR) that oversees Maintenance & Repair Operations for Viking’s fleet of 80+ river ships.
- You will report to the Director of Technical Supply Chain & Planning and work closely with the technical department leadership team and other key stakeholders in the company.
- The Senior Analyst Maintenance Operation River is (virtually) involved in every aspect of the technical management of our river fleet with the overall objective of improving Viking River Cruises' performance and our guests’ experience. In this role, you will make a huge impact from day one. You will drive large scale projects to maximize our operational effectiveness, reduce costs, warehouse utilization, equipment downtime and optimize our technical supply chain and procurement operations by implementing a new maintenance software and improving software tools and systems within the maintenance department.
- You will develop and refine important analytical and business insights that you have gained through in-depth analysis to enable management to make solid, fact-based business decisions. You will also be responsible for driving the implementation of these insights to transform the business and provide executives with periodic reporting.
- The role is based in Basel (Switzerland) and requires travelling based on business needs and projects.
KEY RESPONSIBILITIES
Maintenance Operations Analytics – KPI, Data and Reporting
Manage and conduct data-driven analyses and publish reports that uncover growth opportunities to drive operational improvements across the business and cost other relevant operational metricsMonitor company performance metrics, providing actionable insights and recommendations that drive progress and foster a culture of continuous improvementAnalyze processes to identify inefficiencies, proposing adjustments to enhance cost savings and operational agility and present recommendationsDevelop a robust “Planned vs Actuals” feedback loop and thorough forecast gap analysis to constantly iterate and improve reliability of projectionsSupport developing and tracking the Maintenance & Repair (M&R) budgetProject Management and Leadership
Implement and lead projects with a project team and internal stakeholders by defining and setting quality and performance standards and assessing risksDevelop and maintain trusted partnerships with third-party resources and any stakeholdersAct as the single point of contact, providing necessary information and support to facilitate successful maintenance software implementationManage a team of at least 2 AnalystsKEY QUALIFICATIONS
Education and professional experience
Completed degree in scientific, engineering or a related business fieldAt least 6 years of job experience, consultancy background is desirableLeadership experienceAnalytical and project management skills
Experience in Software implementationDelivering results in cross-functional projects incl. requirement gathering, testing and rolloutProven experience in data processing methods like Power BI, Tableau and SQL is a major requirementStrong analytical and modeling skillset with the ability to interpret data, analyze trends, and make strategic recommendationsExcel mastery while exposure to tools like Tableau, SQL and Power BI is needed to maximize usabilityExperience with AI-related software and shipping industry platforms is a plusSoft skills and other requirements
Ability to convey and receive complex information clearly and directly in order to implement themAbility to work very independently and prioritize allocation of time across multiple projectsHighly collaborative and approachable, team-oriented, and comfortable leading cross-functional strategical projectsStrong logical mindset, self-driven and self-motivated, solution-oriented and hands-on mentalityAbility to engage and influence diverse audiencesSkilled in presenting complex technical and strategic topics to stakeholders across all organizational levelsExcellent communication in English, both written and verbalNICE TO HAVE QUALIFICATIONS
German language knowledge is an advantageCOMMUNITY & CULTURE
Fast-growing and dynamic environment, a modern workspace, flexible working hoursHOW TO APPLY