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Hybrid Client (50%) and Stock (50%) Advisor (m / w / d)

Hybrid Client (50%) and Stock (50%) Advisor (m / w / d)

Louis Vuitton MalletierSwitzerland
Vor 30+ Tagen
Stellenbeschreibung

Position

The Maison Louis Vuitton makes a promise to every of its customers : all of them, no matter the reason of their visit, should be cherished, encouraged to be themselves and a trusty relationship should be created.

As a Client and Stock Advisor in the Store of Lausanne, you will strive to provide the Clients with the most luxurious experience by supporting the Store team with the best back-of-house service in line with the standards of the Brand and also directly on the customer.

You will proactively work with the Sales team to achieve individual and team, as well as ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

MISSIONS

The stock advisor contributes to the smooth daily run of the stock room. The accountabilities are :

  • Provide an efficient service to all sales associates including but not limited to preparation of products, advising on stock availability, training on products and their features / accessories
  • Participate to the delivery of products and ensure that received goods match with the quantities indicated on the packing list and ensure the good conditions of products
  • Ensure that all products are boxed, labeled and properly stored in the stockroom
  • Ensure that all stock zones are clearly marked and tidy
  • Support the introduction and maintenance of auto-replenishment to ensure sufficient availability of products on the shop floor
  • Perform stocks transfers between stores when needed
  • Check the receipt of products returned by customers
  • Perform rotative and full inventories counts
  • Explain the stock discrepancies
  • Return obsolete and defective products and perform all kinds of outstocking process.

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals. This role is based in our Lausanne Store.

Responsibilities :

  • Drive and achieve individual and team objectives and be accountable for sales results
  • Welcome every Client and provide the best Client experience
  • Advise Clients across the brand and all product categories
  • Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster the Brand loyalty
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the store
  • Learn and master Brand and product knowledge
  • Respect Louis Vuitton Brand standards in terms of grooming and behavior
  • Follow the company’s policies and procedures

    • Profile

    KEY REQUIREMENTS & COMPETENCIES

  • Good knowledge of the stock / supply chain processes
  • Able to work in a fast paced environment
  • Retail operational skills
  • Customer service and results oriented
  • Integrity and trust
  • Proactive with good team spirit and able to take initiatives
  • Computer skills
  • Fluent in English and French
  • Passion for the brand
  • Curiosity, empathy, agility, commercial mindset
  • Responsibility and ownership

    • Finally, you're available as soon as possible to start your journey within Louis Vuitton,

    We're already looking forward reading your profile !