Reservation Agent 60%-100% (H / F)

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.

In the world-renowned resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5

• S) , the trendy new Schweizerhof (4
• S) , and the historic Monte Rosa (4
• ) .

Introduction

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.

In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5

For our central reservations office , we are looking for a motivated Reservation Agent (m / f) to join us on a permanent contract, starting immediately!

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Your main tasks

Sales conversations, acceptance and processing of written and telephone reservations

Correspondence in German, English, and French

Advising guests on prices and room categories

Creating and updating reservations

Preparing offers, confirmations, etc., in German, English, and French

Checking provisional bookings and following up accordingly

Monitoring and filing correspondence

Maintaining and updating guest profiles

Your profile

Professional experience in a similar establishment in Switzerland and / or abroad

Good verbal and written communication skills in German, English, and French

Team spirit, flexibility, resilience, and a strong sense of responsibility

Ability to stay organized and efficient even in busy or stressful situations

Benefits

Central staff accommodation located in the heart of Zermatt and Täsch

Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

Access to a staff fitness room and a wide range of sports activities in Zermatt

Use of the pool area during designated employee swim times

Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)

Discounts on seasonal or annual ski lift passes with the Zermatt resident card

For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position