Key Account Manager

We're all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

Your team

You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.

Your mission

As a Key Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients. You will manage renewals, identify and close expansion opportunities, and build long-lasting relationships with a diverse portfolio of high-potential enterprise accounts. By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.

Your responsibilities

• You will own and manage a portfolio of 20-25 strategic accounts, with a focus on renewals, cross-sell, and upsell opportunities to drive Annual Recurring Revenue growth.
• You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights.
• You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions.
• You will conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies.
• You will collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction.
• You will leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi-entity organizations.
• You will develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio.
• You’re able to join Frontify in our St. Gallen office. We have a hybrid setup that's flexible; typically, you'll be office-based twice per week.

Your story

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

Why join us?

What we offer

Important to us

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please contact

or let your talent partner know when scheduling. Any information shared will be treated confidentially.

Next steps

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.

We use artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools do not replace human judgment, and all final hiring decisions are made by people. Please see our Privacy Notice for more information.