IT Support Analyst (m / f / d)

Job Description

About Us

Our NIQ Enterprise Platforms team ensures the seamless operation of our global corporate systems. Over 35,000 employees rely on our technical services every day. For our Swiss location, we are looking for a service-oriented and technically skilled professional who supports our on-site users and brings strong advisory and support capabilities. Hybrid work arrangements are possible upon agreement.

Your Responsibilities

Provide first- and second-level support for hardware and software, laptops, networks, and mobile devices

Analyze and resolve technical issues; escalate complex cases as needed

Ensure SLA compliance and fully document all activities in ServiceNow

Support software rollouts as well as onboarding / offboarding processes

Maintain and update IT asset data

Set up, support, and troubleshoot audio / video solutions for meetings, events, and leadership teams

Collaborate closely with global IT teams and local stakeholders

Continuously optimize workflows and processes

Your Profile

Completed IT education (e.g., Informatik EFZ, IT diploma, or equivalent qualification)

Initial professional experience required, ideally in 2nd level support

Strong knowledge of PC / laptop hardware, Windows workstations, Apple / Android mobile OS

Solid expertise in MS Office 365, basic networking knowledge, and experience with ServiceNow

Extensive experience in AV technology (setup, event / meeting support, troubleshooting)

Customer-centric, proactive communication style with a reliable and autonomous working approach

Experience supervising or guiding a small team is an advantage

Good knowledge of ITIL

Willingness to travel approximately once per month within Switzerland (including possible overnight stays)

Excellent proficiency in English (mandatory)

Excellent proficiency in French (required)

German language skills are considered a strong plus

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the  https : / / nielseniq.com / global / en / news-center / diversity-inclusion