Role : Customer Support Languages : German + English Location : Lisbon, Portugal Work model : On-site Contract : 6 months Start date : 5 Feb 2026 Schedule : Monday–Friday (including Portuguese bank holidays) 08 : 00–17 : 00 (Portugal time) Weekends off Salary & Bonuses Base salary : 1100€ paid over 14 months (Portugal standard : 12 months + holiday + Christmas) Complexity bonus : 75€ per month for 12 months Performance bonus : N / A Welcome bonus : Paid monthly over the first year (1 / 12 each month) Conditional : Must have the previous month Not guaranteed salary (important — HR usually stresses this) Retention bonus : None from December onwards for Search Engine & Website Solutions projects Benefits Meal allowance : 7.63€ per working day Health insurance : From day 1 (you pay monthly at first) Free after 6 months Documents Accepted One of the following : EU ID Residence card Manifestação de Interesse Visa type D + NIF Relocation (Important) Accommodation provided (shared, up to 12 months) only if relocating No flight ticket reimbursement from 1 December onwards (German, Nordics, Dutch) : relocation supported
German Customer Support Lisbon • Bern, Switzerland