ICT System Engineer SaaS & EUC, End User Computing

The company

We don't exclusively manufacture legendary watches; We keep in time with technology!

The Swatch Group Services Ltd. has an IT Competence Center for our 16 brands, that would make Tony Stark jealous.

Are you ready to be our Tech Talent? Then keep reading!

Live your passion in a position where you drive innovation, work with latest technologies, and pave the way into the new digital era.

You will meet over like-minded IT Experts and together you will design innovative solutions, work on global projects and build our IT environment of tomorrow.

For our dynamic and international team into the Systems & Infrastructure division, we are looking for a motivated :

ICT System Engineer SaaS & EUC, End User Computing

Job description

As an ICT System Engineer in the SaaS & End User Computing team, you play a key role in ensuring the availability, reliability, and performance of our services. You will be responsible for implementing, configuring, maintaining, testing, documenting, and supporting solutions, working closely with senior engineers and architects.

In this position, you will provide 3rd level support and assist companies and divisions across the Swatch Group. Your responsibilities include problem analysis, troubleshooting, and root cause investigation, collaborating with team members to deliver robust and efficient solutions.

This role offers the opportunity to work on cutting-edge technologies, contribute to critical projects, and make a tangible impact on the digital experience of thousands of users worldwide.

Your responsibilities will be :

• Assisting in design, setup, maintenance, migration, and support of End User Computing infrastructure (Windows and macOS workstations and laptops, iOS / iPadOS and Android mobile devices, VDI, and SaaS workplace services).
• Supporting device lifecycle management (provisioning, Autopilot / Zero-Touch, patch management, asset management).
• Applying security and compliance baselines and assisting in endpoint protection through Intune and related solutions.
• Monitoring systems and escalating or resolving incidents as appropriate.
• Maintaining and updating documentation and operational procedures.
• Participating in Incident, Change, and Problem Management activities following ITIL processes.
• Supporting Microsoft workplace services (Intune, Entra ID, Windows , Autopilot, SharePoint / OneDrive, Teams from an endpoint and end-user perspective).
• Providing second and third level support for EUC environments.
• Collaborating closely with other engineers and acting as a backup where needed.
• Participating in on-call duties as part of a rotation.

Profile

Professional requirements

You're missing one or two skills in the list, yet you're eager to learn?

It's perfectly OK. We like to share.

Languages

Now, in order to blend in, socially and professionally, we certainly recommend the following languages :

Contact

What we offer :

A dynamic and evolving work environment, complemented by attractive benefits :

Ready to debug your career and deploy your next challenge? Apply now

Just a quick note from our sysadmin : to keep things clean and green , we only accept applications through our website.

Aline Huguenin

HR Business Partner

Longue-Rue / Länggasse 85

Biel / Bienne (Bern)

Switzerland

Company address

The Swatch Group Services Ltd

Chemin du Long-Champ

CH- Bienne

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