Customer Service Representative 100% (temporary contract until December 31st, 2026)

Our company is further expanding by setting up a brand-new manufacturing site located in Nidau. Due to our company’s continued growth and expansion, and in order to reinforce our Customer Service in Brügg, we are currently recruiting a professional for the temporary position as

Customer Service Representative 100%

(temporary contract until December 31st, 2026)

Job Description

• Handling questions and complaints from customers, providing information on delivery times and stock situation
• Order processing and follow-up in contact with our Shipping department
• Answering and forwarding incoming emails and phone calls
• Providing certificates of origin and documentation
• Invoicing, credit notes and price control
• Backorder management (inform the customers and collaborate with our production for new delivery dates)
• Follow-up and maintenance of goods returns
• New customer opening creation and maintenance in our ERP system
• Manage appropriate filing system related to auditing requests and export document control

Your profile

The right decision : working at STAAR Surgical

STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits :

If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application. For more information, please reach out to Yathuna Alvappillai (032 332 88 88) or visit us online at www.staar.com.

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