Customer Support Associate (30-50%)

marko is a secondhand marketplace redefining how the next generation shops and sells. We make it easy, safe, and exciting to buy and sell pre-loved fashion, home, and electronics - all in one place. Powered by a growing community of Gen Z users across Switzerland, marko is on a mission to make secondhand the first choice. By transforming perceptions and experiences, we’re shaping a more sustainable and circular future for retail.

Tasks

🎯 Your main goal will be to deliver warm, effective support that bridges our AI-powered tools with the human touch our users love - while helping keep marko’s community and content safe, respectful, and trustworthy.

To do so, here are your responsibilities :

• 💛 Be the human face of marko’s support resolving user issues via chat and email with empathy and clarity.
• 🧹 Support moderation of user-generated content (UGC) across the platform including listings, comments, and direct messages.
• 🤖 Partner with our AI assistant to deliver fast, accurate help while stepping in when things get nuanced.
• 🔍 Spot trends and user pain points , and help shape user experience and process improvements.
• 🧩 Be part of our next chapter, help shape how AI and human support come together to make secondhand feel even more personal, fast, and inspiring.

This role is ideal for someone looking for flexible, part-time work – whether you're a student balancing studies, a parent managing family life, or anyone seeking a 30-50% work rate that adapts to your schedule.

You’ll typically work 1 to 3 hours a day. Availability during weekends is especially valuable.

Requirements

Benefits

🏖️ Work / life balance – we work smart and stay flexible.

Flexible, part-time hours that adapt to your life.

Hybrid style – join our Zürich HQ at Limmatplatz when you want.

Remote-friendly, with the possibility for workations.

25 days of paid leave for a full-time role.

Ready to join?

If it sounds like you, then don't wait any longer - send us your CV in English ! We can't wait to learn more about you and how you can help bring marko to the next level. Join us in shaping the future of secondhand!

Final note : At marko, we are committed to fostering an inclusive and diverse workplace, where everyone's unique backgrounds and perspectives are valued and respected. We encourage individuals from all walks of life to join our team and contribute to our mission of making sustainable shopping the first choice for all.

We are a dynamic and spirited team, fueled by a user-centric culture that puts our users' needs at the core of everything we do. As passionate craftsmen, we take immense pride in our work and embrace ownership as we strive for excellence. Our heart lies in Zurich, but we also value and support remote work opportunities.

More than just a mission, our internal culture and day-to-day lives matter deeply to us. We believe in sculpting the company to fit the unique talents of our people, fostering a harmonious blend of work and life.