Mortgage Operations Specialist (French Speaking)

Mortgage Operations Specialist (French Speaking)

Location: Biel/Bienne, Switzerland

Type: Full-time

Vertical: Financial Markets

Job Summary

We are seeking a detail-oriented and experienced Mortgage Operations Analyst to join our Mortgage Operations team. The ideal candidate will play a key role in ensuring the accurate and timely processing of mortgage loans through to closing. This role requires in-depth knowledge of CH mortgage operations processes, excellent organizational skills, and the ability to work effectively in a fast-paced, deadline-driven environment.

Responsibilities

• Review and process approved mortgage loan applications (new and refinanced) through to closure.
• Coordinate and communicate with client relationship managers, notaries, land registries and borrowers to collect the required documentation and close the mortgage.
• Prepare offer letters and contractual documents (in French)
• Review and explain terms to clients, before securing client signatures
• Coordinate with Notaries to register mortgage liens and prepare for disbursement and property transfer
• Disburse loan funds in accordance with contractual terms
• Input/update data (e.g. interest and amortization schedules) in mortgage and client data platforms
• Monitor for missed payments
• Support client enquiries
• Ensure completeness, accuracy, and compliance with internal Service Level Agreements and policies
• Maintain mortgage processing pipeline and track progress to ensure on-time closings.
• Perform quality control checks to ensure mortgage data meets all internal and external stakeholders requirements
• Provide regular status updates to borrowers and stakeholders.
• Support any audit requests and post-closing reviews.

Eligibility Requirements

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or related field preferred.
• 2 years of mortgage processing or related mortgage operations experience, here in Switzerland
• Good knowledge of Swiss mortgage products (e.g. Fixed, SARON, etc)
• Experience in mortgage processing systems.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks under tight deadlines.
• Notary designation is a plus.

Languages

• Fluent, French (spoken and written)
• English and/or German an advantage

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy