Customer Agent (60%-100%)

Intro MyCamper is the largest sharing platform for

campervans and motorhomes in Sweden, Norway, Finland, Denmark, and

Switzerland. Our mission is to make camping accessible for everyone

by making better use of existing resources. As a Norwegian speaking

Customer Support Agent, you are the main point of contact for our

customers. You help renters and owners before, during, and after

their bookings, solve problems, answer questions, and make sure

people feel supported at every step. You enjoy responsibility,

communicate clearly, and like finding solutions that work for

everyone involved. Tasks Handle customer requests via chat, email,

and phone, from simple questions to complex cases Own cases end to

end, from first contact to final resolution Support customers in

Norwegian and English, Swedish is a strong plus, additional Nordic

languages are welcome Work closely with your teammates to solve

tricky cases and improve internal processes Research issues

independently, prioritize your workload, and act proactively

Document workflows, improve help articles, and translate processes

where needed Contribute ideas to make our support experience better

for customers and for the team Requirements Fluency in English and

Norwegian is required, Swedish or any other Nordic language is a

strong plus You enjoy working with people, solving problems, and

taking responsibility Experience in customer facing roles is a

strong plus, but not required Clear and confident communication

skills, written and verbal A structured way of working, you

document clearly and thoroughly A strong sense of ownership and

responsibility A solution focused mindset, you enjoy solving

problems and taking initiative The ability to stay calm under

pressure, manage several cases in parallel, and prioritize well

Curiosity to learn new tools and workflows and continuously improve

how things are done Minimum workload of 60 percent Ideally, you are

flexible to increase your workload during summer, which is our peak

season Benefits A key role in a fast growing international scale up

Direct impact on a product used by thousands of customers across

Europe A mission driven company focused on sharing and

sustainability Regular international team events in Sweden,

Switzerland, and other locations 4 weeks per year working from

anywhere and 40 percent home office Flat hierarchies, short

decision paths, and a highly motivated team 50 percent discount on

camper rentals through MyCamper Annual perks budget of 5,000 SEK

for education or personal health (friskvårdsbidrag) What to Expect

If you're interested, please send us your CV and, optionally, a

cover letter in English. We'll respond within seven days. If your

profile fits, the process includes : Screening call with the COO

Interview with the team lead and the COO A paid trial day at the

office in Uppsala Final interview