ITIL PROCESS COORDINATOR

MISSION : Coordinate the global operational execution of ITIL processes, including but not limited to Incident Management, Change Management, and Problem Management. Ensure IT processes are properly reflected in the ISO9001 QMS

RESPONSIBILITIES

Incident Management

• Delivery Management : organizes and leads tickets review meetings based on the reports already available on the ITSM tool (EasyVista) to ensure SLA are met.
• Resolution : Coordinates the resolution of complex incidents involving different support groups worldwide. Laise with provider support team to ensure appropriate resolution. Identifies recurrent incidents based on incidents analysis and initiate problem Management.
• Performance and Quality : Monitors and reports on Key Performance Indicators (KPIs). Quality controls : ensuring incidents are logged, qualified correctly and documented enough

Problem Management

Change Management

PROFILE

WE OFFER

The stability of an independent, dynamic, continuously successful Swiss group. The motivation to participate in the creation of cutting-edge solutions renowned worldwide. The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering). A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills. The satisfaction of participating in the development of new interconnection solutions.

We look forward to receiving your application at : jobs@lemo.com .As we receive an important number of applications, please consider your application as closed without an answer within 4 weeks. Are you interested in learning more about us? Please visit our career page or discover our history .

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