Guest Relations OfficerClinique La Prairie • Clarens, CH
Guest Relations Officer
Clinique La Prairie • Clarens, CH
Vor 28 Tagen
StellenbeschreibungIdentifying opportunities to enhance service standards through guest feedback analysis. Contributing to optimized Net Promoter Scores (NPS) by proposing and implementing targeted initiatives. Supporting new team members by sharing best practices and maintaining high operational standards. Adhering to and continuously improving the service blueprint to elevate every step of the client journey. Education : CFC de commerce, master’s degree or equivalent; a degree in hospitality management is strongly preferred. Experience : Proven experience in a luxury hospitality environment (e.g., Four Seasons, Ritz Carlton, Mandarin Oriental) or high-level client relations is essential. Familiarity with luxury quality standards (e.g., LQA, Forbes) is an asset. Languages : Advanced proficiency in French and English is mandatory; additional languages are an asset. Skills : Exceptional communication, organizational, empathic, active listener, client-oriented attitude, and team collaboration abilities; a demonstrated capacity to anticipate and exceed the expectations of international clients. A passion for creating unforgettable guest experiences and thriving in a collaborative environment. Schedule : Variable shifts between 7 : 00 AM and 11 : 00 PM, 42.5 hours per week. Weekend Availability : Mandatory presence on weekends to ensure optimal guest reception. Rest Days : Two consecutive days off per week. Health & Well-Being : contribution to health insurance, private accident insurance, and discounts on various treatments at Clinique La Prairie. Work-Life Balance : 25 vacation days, annual closure between Christmas and New Year Financial Perks : Public transport contribution, discounted lunch menus, jubilee gifts, a referral bonus, and discounts on products and fleet offers from renowned brands. Team Spirit : Participate in themed days, teambuilding events, and staff celebrations, plus access to sports and leisure activity clubs. Career Development : Internal mobility opportunities and continuous growth in a dynamic, prestigious environment.
Your Opportunity to Excel in Luxury and Innovation
Are you passionate about delivering exceptional service in a world-class environment? At Clinique La Prairie, we redefine hospitality by combining cutting-edge medical care with unparalleled guest experiences. As a Guest Relations Officer, you will be at the heart of creating memorable journeys for our international clientele, blending luxury, care, and innovation in everything you do.?
Who We Are?
At Clinique La Prairie, our mission is to inspire lasting change in our clients’ well-being through transformative experiences. Guided by our vision of excellence and innovation, we offer a supportive, dynamic, and refined environment where your talent can truly shine.
Guest Relations Officer
Your Role
As a Guest Relations Officer, your responsibilities will include :
Excellence Operational Tasks :
- Orchestrating the client journey from arrival to departure, ensuring every moment reflects the excellence of Clinique La Prairie.
- Responding rapidly and consistently to guest requests throughout their stay with quality-focused service.
- Personalizing every guest experience by cultivating a deep understanding of individual preferences.
- Anticipating guest needs and coordinating specific requests with precision and care.
- Transforming every client interaction into an opportunity to deliver service recovery with elegance and turn challenges into client delight.
- Collaborating with all departments to ensure seamless and exceptional service.
- Handling guest payments efficiently and in accordance with established protocols.
Innovation and Service Excellence :
What We’re Looking For
We are seeking a professional with a unique blend of luxury service expertise and a passion for client satisfaction :
Working Conditions
Why Join Us?
We care for our team as much as we do for our clients, offering a comprehensive range of benefits :
Your Impact
Be the face of our exceptional service, collaborating with a dedicated team to deliver world-class experiences. At Clinique La Prairie, you’ll grow professionally while making a difference in the lives of our clients.
Ready to offer a transformative experience to our clients?
Apply now and embark on a rewarding journey with us!
Note to Recruitment Agencies
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Guest Relations Officer • Clarens, CH
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