Business Operations Lead

We are looking for a Business Operations Lead to drive local Commercial Excellence initiatives at CSL in Switzerland, with a dedicated focus on Sales Force Effectiveness, CRM ownership, and integrated account management.

The role further strengthens data-driven decision-making through aligned reporting (e.g. Power BI) and the use of local market research to support strategic planning. It also builds digital capabilities and omnichannel customer engagement across teams. This role integrates and develops the Customer Service function, including processes, systems (e.g. SAP), positioning Customer Service as a competitive advantage.

The position ensures close collaboration with above-market and DACH teams, oversees congresses, events, and educational platforms, and contributes as a member of the country leadership team with strong cross-functional team building.

In this position you will be directly reporting to the General Manager CSL Switzerland.

Key Responsibilities

Act as a cross-functional team lead and member of the Country Leadership Team

Drive local Sales Force Effectiveness, Analytics, and Strategic Insights in close collaboration with local teams and above-market / DACH functions

Lead the digital and omnichannel (OC) engagement approach, including processes, frameworks, and cross-functional projects in coordination with BU and DACH teams

Oversee congress and event management for CSL Switzerland

Integrate and further develop Customer Service as a key business capability

Main Tasks

Leadership

Contribute as a Country Leadership Team member and actively support the development of the CSL Switzerland culture

Act as a change management lead in a dynamic, evolving matrix environment

Lead and develop a team of up to 11 headcounts, including a management layer

CSL CH Commercial Excellence : Sales Force Effectiveness, Analytics and Strategic Insights

Localize segmentation and targeting across all sales lines, aligned with DACH standards

Localize goal setting and incentive calculations in alignment with DACH frameworks

Own and manage the local CRM system, including harmonization initiatives

Lead rollouts and trainings for local teams (e.g. Smart 2.0, segmentation)

Drive Integrated Account Management in close collaboration with cross-functional partners

Localize and manage BI solutions, including data warehouse, data models, Power BI, and reporting

Generate local insights in collaboration with DACH and global teams

Conduct local market research to support brand strategies

Localize patient flow models and forecasts based on global tools and methodologies

Lead local opportunity screening and business case development

CSL CH Customer Service

Integrate Customer Service into one unified CSL Switzerland Customer Service team

Drive system harmonization, including SAP implementation

Lead Customer Supply Management and develop Customer Service as a competitive advantage

Manage key customers, including hospitals and wholesalers, on a regular basis

CSL CH Digital enablement

Build and implement a local CSL Switzerland framework for digital and omnichannel engagement across Marketing, Sales, and Medical

Support execution of the digital and OC engagement strategy

Develop and manage an integrated local website strategy in compliance with internal SOPs

Work closely with the DACH Digital Enablement Lead

Congress & Event Management

Develop and implement a CSL Switzerland framework for congress and event management

Build and continuously evolve CSL Switzerland’s visibility concept at congresses and events

Provide support to Business Units and functions

Lead transparency reporting and ensure full compliance with internal SOPs

Your Profile

Bachelor’s degree or higher in Business, Life Sciences, or a related field

Minimum of 8 years’ experience in Sales Force Effectiveness, Marketing, Sales, and complex project management within the pharmaceutical industry

Strong team player with excellent communication and interpersonal skills and a high level of customer focus

Proven leadership capabilities, including direct and indirect leadership in highly cross-functional environments

In-depth understanding of the Swiss pharmaceutical market, including key stakeholders, roles, and channels

Strong expertise in IQVIA data, CRM systems, performance measurement, forecasting tools, and SAP

Professional level in German, French, and English

Advanced computer skills, including Microsoft Office; solid understanding of data warehouse and business intelligence technologies

Strong project management experience with excellent organizational skills

Self-motivated, resourceful, and able to perform effectively under tight deadlines and time pressure

If you are interested in this exciting opportunity and would like to contribute to the continued success of CSL Switzerland, we look forward to receiving your application via our online application platform.

About CSL Vifor

CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https : / / www.csl.com / and CSL Plasma at https : / / www.cslplasma.com / .

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL .

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https : / / www.csl.com / careers / inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https : / / www.csl.com / accessibility-statement .