Consultant Customer Experience & Digital Product

Job description

Consultant Customer Experience & Service Design, Deloitte Digital

Location : Zurich

Work Pattern Percentage : 80-100%

Shape the future of Switzerland’s digital transformation!

At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how brands interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Our technology and experience driven advisory and execution services create value for some of the most prominent names in Switzerland.

How you can make an impact

As a Consultant, you will gain hands-on experience from day one, supporting our client engagements to solve their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies. In this role, you will be mainly responsible for :

• Applying Design Thinking and other user-centric methodologies to identify problems, ideate solutions and define strategic concepts
• Shaping the definition and development of digital products in an agile manner
• Supporting our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology
• Being an intrapreneur and further shape your personal and professional skillset by engaging in internal initiatives you’re passionate about and where you can make a lasting impact

Who We Are Looking For

To be successful in this role, you should have :

Your Team

Join Deloitte Digital at an exciting time, as we take our fast-growing team to the next level - sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.