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1st Level ICT Supporter (German & French Speaking)

Helvetica PartnersGenève, Genève, CH

Vor 30+ Tagen

Stellenbeschreibung

Descriptif

We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance.

Your Role :

Provide hotline & support for IT : workstations, specialist applications, printers, clients, mobile devices & telephony.
Manage incidents & requests in a ticketing system.
Analyze & develop solutions for the sustainable safeguarding of client services.
Create & maintain specific user & operational documentation.
Partage in Active Directory User Management, Device Management & Mobile Device Management.
Set up, configure & deploy clients & organize & execute hardware replacements globally.
Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware.

Your Skills :

At least 2 years of professional experience in IT Support.

Sound expertise in Microsoft Operating Systems & M365 Office products.

Your Profile :

Further Educated in Computer Science or similar.

Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented

A native German or French speaker with a good knowledge of the other language. English language skills are also advantageous.