Guest Experience Maker (m / w / d) - Night Shift

"To move, to breathe, to fly, to float,

To gain all while you give,

To roam the roads of lands remote,

To travel is to live. "

Introduction

Set above the Lauterbrunnen Valley in cozy Wengen , Grand Hotel Belvedere is a five-star alpine hotel where contemporary design, nature, and genuine hospitality come together. As part of the Beaumier collection, the hotel stands for a modern, uncomplicated approach to luxury — refined but never stiff, thoughtful without being formal.

Working here means joining a close-knit, international team in a place that values quality, well-being, and authenticity, while offering the rare opportunity to live and work in an exceptional mountain setting. Grand Hotel Belvedere is for hospitality professionals who care about craft, people, and creating meaningful guest experiences.

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Your tasks

Welcoming and assisting guests upon arrival and throughout their stay to ensure a warm and professional first impression

Efficient handling of check-ins and check-outs using the hotel property management system (PMS)

Answering guest inquiries and providing information about hotel services, local attractions, and transportation options

Managing reservations and coordinating room assignments in collaboration with the housekeeping and reservations team

Accurate and timely processing of payments and billing.

Professional and prompt handling of guest complaints or concerns to ensure guest satisfaction

Effective communication with all departments to ensure smooth operations and an outstanding guest experience

Ensuring a consistently clean and welcoming reception area

Supporting administrative tasks such as creating arrival lists, handling guest correspondence, and maintaining guest profiles

this is what we offer

• Independent areas of responsibility with creative freedom
• A long-term employment relationship
• Accommodation and meals upon request
• Experience of a hotel opening
• Salary by qualification
• Being part of a dynamic team
• Bringing ideas to a group and redefining the hotel industry
• Enjoying shared passions & inspiring each other
• Staff rates at all Beaumier hotels

Requirements

Completed vocational training in the hotel industry or a comparable qualification desirable

Experience at the front desk or in guest services is an advantage

Friendly, professional, and service-oriented demeanor

Very good English skills; additional language skills (e.g., German) are an advantage

Confident handling of common hotel software

Strong organizational skills and ability to work in a team

High level of responsibility and reliability

Willingness to work shifts, weekends, and holidays

Well-groomed appearance and good manners

Ability to remain calm and efficient in stressful situations and during high guest volume