Commercial Excellence Manager

We are seeking a Commercial Excellence Manager to lead commercial projects across the Swiss Organization, enhancing effectiveness to deliver sustainable growth. The position provides business analyses, processes, tools, and market insights to Business Units and senior management, enabling robust performance monitoring, identification of growth opportunities, and informed decisions. By streamlining commercial processes and enhancing the skills and performance of the local sales team, the role delivers meaningful efficiency gains and improved business results, while working in close collaboration with the DACH I&A team.

In this position you will be directly reporting to the Business Operations Lead CSL CH.

Key Responsibilities

Support the implementation of commercial strategies at affiliate level.

Analyze sales performance, market trends, and customer insights to identify growth opportunities.

Partner with the Global Commercial Excellence team to localize global or regional initiatives.

Lead Sales Force Effectiveness (SFE) processes, including customer alignment, segmentation, targeting, and incentives to support the sales organization in setting and attaining their objectives.

Adapt and enhance the CRM system to meet local needs and improve commercial effectiveness.

Drive the development of business intelligence infrastructure, including data models and data warehouse.

Act as liaison with data and solution providers.

Develop dashboards and reports, conduct ad hoc and advanced analyses, and support forecasting activities.

Collaborate with launch readiness and product managers to support the teams in the elaboration of their strategic and marketing plans with enhanced planning tools and templates

Support market research process

Main Tasks

Sales Force Effectiveness

Adapt & maintain CRM system to respond to local requirements

Segmentation & Targeting adaptation by sales line according to guidance within DACH

Goal setting & Incentive calculation by sales line in alignment with global and regional guidance

Performance review with regional teams / BU Leads

SFE monthly local report & preparation for leadership team review in coordination with DACH I&A team

Roll out & training of global project & reports (Smart 2.0, segmentation etc.)

Localize an Integrated Account Management approach

Liaise & collaborate with global comm. ex teams, in particular DACH team

Analytics

Drive continuous development of business intelligence solution, including data warehouse, data model & power BI reports

Update & maintenance of reports

Publication of monthly standard reports to local management

Manage external vendors

Liaise with IQVIA & other local data providers

Control budget & expenses regarding SFE & BI projects

Strategic Insights

Support strategic orientation for CSL Vifor products for leadership & customer / brand teams

Support with advanced analyses such as patient flows & forecasts based on globally and DACH provided tools

Ad hoc analyses & Market research for local specific data gaps

FC Tool management with BU and CT

Your Profile

Bachelor’s degree or higher in Business or Sciences is required

3 years plus experience in the area of SFE, marketing, sales, project management in the pharma business

Professional level in English, German and French

Computer skills, Microsoft Office tools, fundamentals of Data Warehouse and Business Intelligence technologies

Strong team player with excellent communication and interpersonal skills and highly committed to meet customer’s needs

Organizational skills

Understanding of the pharmaceutical market, IQVIA data, CRM, performance measurements and forecasting tools

Experience in project management

Extensive experience in business and financial analysis

Experience in working in CRM systems

Able to deliver results through collaboration and influencing

Self-motivated and resourceful, with proven ability to multi-task and operate successfully under tight deadlines and time pressure

Demonstrated leadership abilities and experience in managing cross-functional teams

If you are interested in this exciting opportunity and would like to contribute to the continued success of CSL Switzerland, we look forward to receiving your application via our online application platform

About CSL Vifor

CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit and CSL Plasma at .

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