Assistant Restaurant Operations Manager - Explora Journeys
JOB PURPOSE
An exciting opportunity exists for a world class Assistant Restaurant Operations Manager to join our newly created luxury travel brand Explora Journeys .
Under the general guidance of the Restaurant Operations Manager, maximize guest satisfaction and ensure high quality service by leading and motivating the team in any venue on board, preventing and handling guest issues, creating an overall pleasant dining experience.
All works are carried out in line with the company’s guidelines and policy.
KEY ACCOUNTABILITIES
- Checks the restaurant reservations, cruise arrival list, and VIP list to ensure that the crew is aware of VIP guests, packages and use name when appropriate.
- Follows-up with Guests to ensure satisfaction; gives special attention to VIP’s and demanding guests and establishes strategies to improve the quality of the Guest experience.
- Continuously seeks to endeavor and improve the department’s efficient operation.
- Evaluates staff and discuss their strengths and weaknesses with the Restaurant Managers, giving special attention to the new employees.
- Maintains own working area clean, tidy and in good shape; reports defective materials and equipment to the appropriate colleagues.
- Knowledgeable of the Food Operations, (menus, cooking methods applied, menu cycles and presentation standards).
- Accepts a flexible schedule when necessary to ensure outstanding service to the Guests.
- Assigns and / or delegates working hours and side duties for all restaurant staff.
- Ensures that all special requests are fulfilled as per Guest requirements.
- Provides direction to peers.
QUALIFICATIONS (skills, competencies, experience)
- A minimum of 4-year experience in the position with diverse luxury Hospitality and / or luxury Cruise lines.
- Fluent in oral and written English (working & safety language of the Company). Ability to speak, read and write any additional language (German, Italian, Spanish, Portuguese, French) is considered as a plus.
- Certified in Food Safety / HACCP.
- High School Graduate.
- A certificate, diploma or document to certify a full professional knowledge of overall dining operations.
- Sound knowledge of accounting and computerized dining systems / software.
- Demonstrated skills in one-on-one communications with Guests.
- Above average skills in tactful and diplomatic problem handling
VISA REQUIREMENTS (if any)
Possesses a valid passport and seaman book if available.
Assistant Restaurant Operations Manager - Explora Journeys
An exciting opportunity exists for a world class Assistant Restaurant Operations Manager to join our newly created luxury travel brand “Explora Journeys”. Under the general guidance of the Restaurant Operations Manager, maximize guest satisfaction and ensure high quality service by leading and motiv...
(Assistant) Manager - Accounting Operations Advisory – SOX/ Internal Financial Controls
As an AOA Assistant Manager/Manager focusing on SOX, you will interact with clients directly and you will also collaborate with a diverse group of talented professionals across the firm. The vision of our Accounting Operations Advisory practice is to be the strategic partner to Finance leaders by le...
Food and Beverage Manager - Explora Journeys
An exciting opportunity exists for a world class F&B Manager to drive the onboard guest F&B experience for our newly created luxury travel brand Explora Journeys. Lead the entire onboard F&B Operations, focused on Dining, Beverage, Wine, Provisions, and Public Health;. A minimum of 3-year experience...
Assistant Refrigeration Technician - Explora Journeys
An exciting opportunity exists for a world class Assistant Refrigeration Technician to join our newly created luxury travel brand “Explora Journeys”. ...
Assistant Electrician - Explora Journeys
The Assistant Electrician collaborates with the Electrical department in order to proactively and efficiently address the assigned duties and responsibilities. ...
Assistant Maitre D'Hotel - Explora Journeys
An exciting opportunity exists for a world class Assistant Maître D'Hotel to join our newly created luxury travel brand “Explora Journeys”. The Assistant Maître D’Hotel supervises all Dining Service Team members in order to provide excellent service to Guests. Controls all restaurant service station...
Residence Manager (Head Butler) - Explora Journeys
An exciting opportunity exists for a world class Residence Manager to join our newly created luxury travel brand “Explora Journeys”. The Residence Manager ensures the Residence Hosts’ team builds a trusting relationship with and provides special and personalized service to every Explora Journeys Res...
Destination Experiences Manager - Explora Journeys
An exciting opportunity exists for a world class Destination Experiences Manager to join our newly created luxury travel brand “Explora Journeys” and oversee the planning and execution of Destination Experiences and disembarkation process, ensuring that guests' expectations are exceeded, playing a p...
General Manager - Explora Journeys
An exciting opportunity exists for a world class General Manager to drive the onboard Guest Experience and Hotel Operations for our newly created luxury travel brand Explora Journeys. Lead the entire onboard Guest Experience and Hotel Operations, including revenue/service outlets, guest facing opera...
Assistant Wellness and Spa Manager - Explora Journeys
In line with Explora Journeys policies and procedures and under the supervision of the Wellness and Spa Manager, the Assistant Wellness and Spa Manager assists the Management with the over-all supervision of the team, including fitness coaches, wellness specialists, hair & nail technicians, Spa Ther...