Teamleader Software Engineering - Customer Service (f / m / d)

Do you want to shape the future of customer success through technology? Are you a hands-on engineering leader passionate about end-to-end ownership of software, data flows, and AI-driven communication solutions? Do you thrive on leading a high-performing team that delivers creative, scalable tools for millions of customers and our employees?

Key information

We welcome all applications, but can only consider applications submitted online. Applications submitted by post will be disposed of for data protection reasons and will not be returned.

What you move

Main task

In the role as Teamleader Software Engineering, you encourage and challenge your employees and actively support them in their personal development.

Main task

You will work closely together with the product owner, the software architect and the whole team to create meaningful impact.

Main task

Approximately 60% of your work is hands-on : You will develop key components, help shape architectural decisions, and ensure code quality and technical direction within the team.

Main task

You ensure that our customer service processes are as efficient and effective as possible without compromising customer satisfaction.

What you will bring

5 Jahre

Software Development

No qualifications / further training required

German (Fluent)

English (Fluent)

Mandatory

Exhibit strong leadership and empathy while thriving with diverse personalities and cultural backgrounds

Mandatory

Committed to agile principles while able to translate business processes into robust, automated and scalable solutions

Mandatory

Entrepreneurial, customer-oriented mindset and highly motivated to deepen expertise in customer services

Mandatory

Positive charisma, natural motivation, motivates teams, foster psychological safety

Mandatory

Professional in some of C#, .NET, MS-SQL, React and TypeScript – open and eager to quickly adapt to any required technologies for the role

Mandatory

Experienced in cloud & distributed systems

Mandatory

Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness

Mandatory

The capacity to adapt to ongoing changes in the work environment

The benefits we offer

Flexible working hours

Flexible workplace / working from home

Maternity / paternity leave

Mobile phone subscription

Employee offers

Individual continuing training

Holidays

Initial and continuing vocation training

Personal responsibility & freedom

Room to manoeuvre and decision-making

Application and contact details

Patrick Meise

People Attraction & Active Sourcing Specialist

Information for recruitment agencies

Only direct applications will be considered for this position.