International Training Manager - Watches & Jewellery

For aniconic Luxury Maison active in the Watch & Jewellery sector, we are

currently seeking for their future International Sales Training Manager.

The Training Manager ensures Corporate Sales

Training and Brand Retail Excellence Standards are consistently met. In this

role, and with the support of the Training network, you are responsible

for managing, developing and executing programs, systems, tools, practices,

measures, and rewards in order to establish a highly sales-driven, customer

focused organization for Retail and Franchised boutiques.

POSITION

Content Development

Act as the driving force in the development of the International Sales

Training standards for the boutique’s population.

Key Topics to address will be : The Brand

• sales ceremony; Cross-selling methods;Remote selling;

Retail systems (Cegid, Salesforce), etc.

Create and update the training path for : Boutique New Hires, Sales

Associates, Boutique Managers, Retail Managers, Area Sales Managers, Sales

Trainers and Distributors.

Support Retail department and Franchised boutiques, aligning efforts to

address needs and gaps, helping to standardize best practices, training

programs and modules to infuse sales growth.

Ensure the essential training for WS sales teams are available and

deployed (product modules)

Responsible for the retail onboarding process definition and coordinate

the roll out by local retail or HR teams

Responsible for leading, improving and deploying the corporate retail

coaching program for Boutique Managers

Seminars (on-site or virtual seminars)

Organize regular boutique manager seminars as well as welcome seminars

for newcomers

Create, lead, communicate and organize Retail incentive programs within

the Retail and Corporate network

Lead and execute global Train-the-Trainer (TTT) initiatives about retail

and sales specific content to deploy content to regional training network,

supporting in-country sales training teams to build robust commercial

solutions.

Effectively model and coach training managers in facilitation and

training excellence about retail and sales specific content (TTT), including WS

area sales managers based at the HQ in Geneva

Coordinate and follow up on Crime control seminar (Security-Loss

Prevention), in collaboration with external partners

Training projects

Propose, launch and follow-up a customer experience program (Mystery

shopping or any related program) in all sales channels

Participate in the deployment of external partners Training-Learning

projects

Management

Monitor the actual training curriculums and programs in the boutique

network

Gather feedback and ensure corporate training identity and processes are

up to standards

Hold monthly meetings with direct and dotted line reports (local

training managers) on retail training topics

Be mindful of team member’s well-being and provide a healthy work

environment

PROFILE

An understanding of training methodologies and techniques and adult

learning principles and practices

If the prospect

of this position motivates you and you can prove that you have the necessary

experience and skills in line with our criteria, we would be more than

interested in getting to know you through an application including CV and cover

letter (certificates and diplomas can follow at a later stage).