Business Analyst & Service Owner

As a member of the DevOps team, you

support agile initiatives, projects and mandates from the

definition of requirements through to successful implementation,

and act as a central point of contact between business

and internal ICT units.

You

systematically record, analyse, validate and document

business needs and requirements and, taking into

account feasibility and economic viability, convert them into

workable system requirements.

Your

responsibilities include initiating and organizing technical

concepts, feasibility studies and introducing quality assurance

measures as well actively participating in their

implementation.

In your role as service

owner, you are responsible for the results of IT service

provision to the business and customers.

While representing their interests in the DevOps team,

you assume responsibility for the entire service life cycle and

ensure customer-oriented service provision in accordance

with agreed SLAs.

You coordinate

departments and solution providers and manage the continuous

development and optimization of existing

processes.

You also provide

assistance with budgeting and capacity planning within the

DevOps team, check budgets and supplier invoices and

evaluate the performance of external

partners.

You are a proactive and committed

team player with strong communication skills and a

high level of customer focus.

You

have basic or advanced training in the field of informatics (e.g.

UAS, ETH) and ideally IREB certification (CPRE) or advanced

training as a business analyst.

You have

several years of experience as a requirement engineer, business

analyst or in an agile role such as a scrum master as well as

proven experience in agile methods such as Scrum or

Kanban.

A pronounced agile mindset, a

high degree of flexibility and strong methodological competencies

enable you to identify risks early and assess them

realistically.

You are confident in

technical dialogue with internal and external partners and are

quickly able to grasp complex relationships and present them

clearly.

Cross-unit collaboration is a

matter of course for you – you systematically apply your flair for

business opportunities and measures to increase efficiency and

effectiveness.

You have a good spoken and

written command of German, have knowledge of French and

ideally have a good command of

English.

6 weeks'

holiday

Parental

Leave

Mobile and flexible

working

Fair employment

conditions

Half Fare Travelcard or contribution

towards GA

Support with basic and advanced

training

Staff

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