Customer Service Support Officer (m / w / d)

JOB DESCRIPTION

Job Title

Customer Service Support Officer (m / w / d)

Job Description

Start date : January 2026 – Applications must be submitted in English.

As a Customer Service Support Officer (m / f / d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations for our customers in the French-speaking part of Switzerland (Romandie).

You will be part of the Customer Care Center team Alps (CH & AT) and report to the Customer Care Center Manager Alps.

Your responsibilities :

Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers

Actively supporting our team by providing telephone and digital assistance to our demanding customers in French (main responsibility) and Italian (secondary responsibility)

Collaborating with our service managers and the contracts department

Invoicing and booking of service orders

This job is a great fit for you if you have :

Excellent written and spoken communication skills in French (main language) and Italian

Good understanding of German or English is required for internal communication

A solid commercial background and hands-on experience in customer service

Proficiency in MS Office, and ideally in Salesforce / Servicemax or SAP

An independent, structured, and customer-oriented approach combined with excellent communication skills

High level of flexibility, commitment, and a hands-on mentality

A conscientious, responsible, and above all team-oriented working style

• This role focuses on the French-speaking part of Switzerland.

It requires either a 20 % travel activity within Switzerland or an on-site presence at the Philips location in Gland (VD).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .