Guest Relations Supervisor (m / f)

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Guest Relations Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

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Key Responsibilities

• Greet guests upon arrival and bid farewell upon departure
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Give courtesy calls and complete the task of Performance Monitor daily
• Maintain an active presence in the hotel lobby to greet and assist incoming / current guests
• Maintain a neat, tidy, pleasing, and professional appearance always
• Review and prepares next day's arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Ensure that guest history is updated on a regular basis with accurate and pertinent information
• Assist and coordinate with the Front Office Reception team to ensure consistent services
• Actively obtain feedback from guests to improve services and facilities
• Handle guest complaints and concerns in an efficient and timely manner
• Inspect VIP room status and amenities in good order prior to guests' arrival
• Ensures that, whenever possible, guests receive personal recognition
• Escorts VIP guests to their allocated room and elaborate on all the available facilities / events / offers and room's features
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs, GC and long-stay guests, as required
• Ensures clear communication between Concierge, Front Office, and Reservations, in particular
• Report daily activities in logbook and attend daily operations briefings
• Gives a proper hand over at the end of every shift

What We're Looking For

Rewards At Work! Benefits For Life!