Process Automation Analyst

Company Description At lastminute.com' we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology' we turn spontaneous thoughts into meaningful experiences' helping people travel the world. We are looking for a Process Automation Analysts to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about applying AI and automation and skilled at simplifying and automating workflows' keep on reading' as you might be the perfect fit for this job. Job Description The job in brief : Job Title - Process Automation Analyst Working model - hybrid from Switzerland (Chiasso) Team - you will join the new Automation department. Level - Professional Location - Chiasso' Switzerland Contract - Permanent - full-time (EUR 36 h / week) What your impact will be : - Find process problems. Work closely with teams everywhere' operations' finance' customer support' and sales to understand how daily tasks are completed. Identify time-consuming steps like manual data entry or switching between tools' and highlight areas that can be improved. - Simplify and automate workflows. You will not just make old processes faster-you will help redesign them to be smarter and more efficient. You will use tools like Lean' Six Sigma' process mapping' or BPMN to find the best solution. - Apply AI and automation. You'll look for places where AI tools (such as OpenAI or Google Gemini) or automation platforms (like n8n or RPA tools) can replace manual steps. You create high-level designs that developers can quickly build. - Measure and prioritize. Use data (such as task volume' time required' number of errors' or costs) to decide which improvements will have the most value. Present clear summaries that show the benefits of each automation. - Engage with stakeholders. Work with business teams to explain the technology in simple terms' support testing and rollout' and ensure everyone understands the changes. - Create clear documentation. Describe how processes work today' and how they will work after automation. Write clear instructions and create dashboards' so both new team members and auditors can quickly understand the improvements. - Promote automation across the company. Help train other employees who want to build automations' share success stories' and support a culture of innovation. Qualifications Your expertise : - Experience in process improvement : 3+ years of experience as a Consultant' Process Analyst' Operational Excellence lead' or similar role. Experience in fast-moving industries like e-commerce' marketplaces or travel is a plus. - Hands-on approach : You don't wait for others to fix things-you take responsibility' remove blockers' and make things happen. - Strong communicator : Able to explain technical ideas to business leaders and discuss ROI. Also comfortable working with technical teams - Data-driven mindset : You use facts' dashboards' or simple demos to tell a clear story and support your ideas. - Curious and proactive with technology : You have tried AI tools' built small automation flows' or explored new technologies on your own. - Results-oriented : You care more about delivering improvements quickly than waiting for perfect plans. - Team motivator : Your energy helps others move faster and feel excited about improving how things work. Your Skills and Tools - Process Tools : Knowledge of Lean' Six Sigma' BPMN' process mining (e.g. Celonis)' and tools like Power BI. - AI and Automation : Familiarity with AI platforms (OpenAI' Gemini)' automation tools (n8n)' low-code apps' and technologies like OCR and NLP. - Data Skills : Confident working with spreadsheets' SQL' BI tools' and able to run small Python scripts to test ideas. - Change Management : Experience with frameworks to drive and deploy lasting change in an organisation. Additional Information How we work together : - An inclusive' friendly' and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities) - Shorter working week (36h as full time)' with a half working day on Fridays - Flexible start and end of the working day - Possibility to work from anywhere for a period of time per year defined according to local regulations How we learn together : - Fri-Yays : half a day on Friday morning with a no-meeting mandate and dedicated to deep work' personal growth' learning and training and / or focus time. - Professional and managerial skills development training paths' access to e-learning platforms such as O'Reilly' Udemy' Coursera (depending on the department)' and to our internal platform offering bespoke training content Other perks : - 2 paid days off per year for volunteering purposes - Occasional social events to foster connections among colleagues - Travel industry discounts and flash exclusive staff fares - We support our employees through life's significant moments with leave options (e.g parental responsibilities' marriages' bereavements' relocations' etc.) in line with local laws. Wish you were here? We do' too! Selection process steps

• : - HR interview (30 minutes) - 1st interview (Manager) : soft skills + technical knowledge - Business Case - 2nd interview (Business stakeholder) - Offer extended (
• Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race' gender' age' sexual orientation' religion' gender identity or expression' and accessibility. We strongly believe in an equal opportunity space' which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints' as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility criteria : By submitting your information and application' you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.