Model Jobs in Affoltern Am Albis

Your Mission

As a Business Process Engineer in the Process and quality team you will help shape and improve core business processes across our Real Estate vertical . In close collaboration with stakeholders from Product Support Sales and Operations youll work on designing and implementing efficient scalable and customer-centric processes in a SaaS-based digital portal environment .

This role is ideal for someone who has already gained some hands-on experience in business process analysis or improvement and now wants to take the next step by working cross-functionally and building end-to-end understanding.

Youll also contribute to process optimization within our Customer Care Center (CCC) helping strengthen the bridge between Support Sales and Product.

Specifically you will work on :

• Analyse model and improve key business and support processes across our B2B and B2C journeys
• Support process documentation standardization and knowledge-sharing across teams
• Help identify and solve inefficient or repetitive tasks especially in support-related operations
• Act as a liaison between Customer Competence Center (CCC) and other stakeholders collecting needs and supporting technical translations
• Contribute to proactive support planning for upcoming releases or changes
• Help coordinate and communicate product update briefings to Support teams
• Assist in the creation of training modules for tools systems or new workflows
• Collect and analyse operational data to identify areas for continuous improvement
• Participate in workshops and collaborate on cross-functional improvement initiatives
• Drive AI solutions within CCC and at the interface to other areas

Qualifications :

What will you bring to the ride

We value the skills you bring and your ability to learn quickly so dont worry if your career path has been unique.

Additional Information :

What do we offer

Recruitment Process

We believe hiring is a two-way street where both parties get to know each other. Heres what you can expect :

At SMG we value unique perspectives and believe in the potential of every individual. We welcome applicants from all backgrounds and encourage you to apply even if you dont meet every requirement. Together we grow skills embrace differences and make an impact.

Apply now

To take this opportunity send us your detailed CV and feel free to add any supporting documents we need to look at in order to understand that you are the perfect fit.

#LI-Hybrid

About Us

SMG Swiss Marketplace Group AG. is a pioneering network of online marketplaces and cutting-edge European digital company that simplifies peoples lives with innovative products.

SMG Swiss Marketplace Group AG. provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate ( ImmoScout24 Homegate Flatfox Publimmo CASASOFT IAZI) Automotive ( AutoScout24 MotoScout24) General Marketplaces ( Ricardo) and Finance & Insurance ( FinanceScout24 ).

The company was founded in November 2021 by TX Group AG Ringier AG La Mobilire and General Atlantic.

Disclaimer

SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Remote Work : No

Employment Type : Full-time

Key Skills

Python,C / C++,Fortran,R,Data Mining,Matlab,Data Modeling,Laboratory Techniques,MongoDB,SAS,Systems Analysis,Dancing

Experience : years

Vacancy : 1