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Client support specialist

Client support specialist

Approach People RecruitmentCanton de Vaud, State, SWITZERLAND
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Administration and facility officer

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Document Data Collection (French- Switzerland)

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Quality Engineer

Quality Engineer

ANDRITZVevey, VD, CH
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Employé(e) de Restauration & Bar

Employé(e) de Restauration & Bar

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Ingénieure ou ingénieur Windows DevOps à Lausanne

Banque Cantonale VaudoiseVevey
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Innovation & Renovation Portfolio Specialist

Innovation & Renovation Portfolio Specialist

Nestlé Operational Services Worldwide SA1800 Vevey, CH
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MOS Biotech Process Specialist

MOS Biotech Process Specialist

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Graphic Design Specialist

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Biologiste en Génétique Moléculaire Clinique

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Gi Group SABroye-Vully, Waadt, Schweiz
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Manufacturing Data Process Specialist (M / F / D)

Manufacturing Data Process Specialist (M / F / D)

Merck KGaA, Darmstadt, GermanyCorsier-sur-Vevey, Switzerland
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Coordinateur Risques et Conformité - Éducation ANG / FR 100% CDI (H / F / D)

Coordinateur Risques et Conformité - Éducation ANG / FR 100% CDI (H / F / D)

AdeccoAigle, Vaud, Switzerland
Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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Client support specialist

Client support specialist

Approach People RecruitmentCanton de Vaud, State, SWITZERLAND
Vor 30+ Tagen
Stellenbeschreibung

We are looking for a Client Support Specialist for one of my client based in the canton of Vaud. This is a permanent position.

The role is to ensure customer contact by answering phone calls, performing remote troubleshooting in French and Swiss German, billing, and shipping repair services.

Your main tasks are as follows :

  • Handle customer, partner, and subsidiary returns comprehensively
  • Ensure customer contact via email or phone and find solutions to their needs
  • Be capable of performing first-level technical troubleshooting support to resolve issues remotely
  • Enter necessary information into the CRM to ensure a smooth workflow and maintain good traceability of records
  • Assist the Sales team with certain technical requests
  • Place orders for the replacement of defective parts
  • Billing and shipping orders in the ERP
  • Occasionally help with unpacking, disinfecting, and recording devices

We are looking for a candidate with 3 to 5 years of experience in a similar role, with strong knowledge of ERP and CRM systems . The ideal candidate is bilingual in Swiss German and has a very good level of French and English .

Possessing excellent interpersonal skills , they are service-oriented, responsive, flexible, and capable of working efficiently. The candidate should be able to work independently in a dynamic environment while maintaining a strong focus on customer service.