Data product manager • basel
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Product positioning & audience ownership:.Apply and refine product positioning within established portfolio frameworks, ensuring clarity and resonance for assigned product audiences.Apply and refin... Mehr anzeigen
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technic... Mehr anzeigen
Erstellung, Weiterentwicklung und Pflege von Dashboards und Reports.Mitarbeit beim Aufbau und der Optimierung von ETL-Prozessen und Datenmodellen.Unterstützung bei der Weiterentwicklung der Analyti... Mehr anzeigen
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.Together, we’re pioneering the solutions of the future and unlocking the full potentia... Mehr anzeigen
The selected candidate helps drive enterprise-wide data governance, data quality and data management initiatives, partnering with business and technology stakeholders to maximise the value of data ... Mehr anzeigen
Dank unseres soliden Fachwissens sowie den Kompetenzen innerhalb der Interiman Group bietet wir massgeschneiderte Lösungen in der Personalberatung an.Spätestmögliches Startdatum: 01.Geplante Dauer ... Mehr anzeigen
Gestaltung und Weiterentwicklung unserer datengetriebenen Organisation unter Einbringung eigener Ideen.Entwicklung skalierbarer Data-Warehouse- und Reporting-Lösungen (mit Data Vault, dbt und Spark... Mehr anzeigen
Basel, ZurichWork Pattern Percentage: 80-100%.Help our clients successfully manage global challenges.Our Deloitte SAP team can help transform an organization and take it to new levels of performanc... Mehr anzeigen
At Machine Learning Architects Basel (MLAB), we assist and empower people and organizations in designing, building, and operating reliable data and machine learning solutions.In doing so, our data ... Mehr anzeigen
Dank unseres soliden Fachwissens sowie den Kompetenzen innerhalb der Interiman Group bietet wir massgeschneiderte Lösungen in der Personalberatung an.Startdatum: 01/10/2026• Spätestmögliches Startd... Mehr anzeigen
We are an employee owned, international project delivery firm with a team of 4.We are world leaders in the pharma, food, medtech and mission critical sectors.From our network of offices in Europe, ... Mehr anzeigen
Our client, a leading international financial institution based in Basel, is expanding its newly established Data Office and is seeking a Data Governance Analyst (m/f/d) for an immediate start.This... Mehr anzeigen
Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technic... Mehr anzeigen
Onze klant is een Belgisch bedrijf dat zich richt op het ontwikkelen en leveren van duurzame technische oplossingen.Het bedrijf is gevestigd in Beringen en heeft ook een vestiging in Kruibeke.Ze he... Mehr anzeigen
Für ein anspruchsvolles Data-Engineering-Projekt bei einem etablierten Unternehmen in der Schweiz suchen wir einen erfahrenen Data Engineer.Im Fokus stehen die Weiterentwicklung einer bestehenden O... Mehr anzeigen
A safe workplace with zero tolerance for harassment.Open environments where people are free to be themselves.An inclusive community that believes in respect and merit.Help our clients navigate the ... Mehr anzeigen
Wir bringen Entscheidungsträger:innen aus grossen Unternehmen mit ausgewählten Lösungsanbieter:innen zusammen.Während zwei Tagen führen die Teilnehmenden vorab geplante Meetings, besuchen Vorträge ... Mehr anzeigen
Für unseren Kunden aus der Finanzbranche in.Senior Data Engineer (Azure Databricks / Airflow).In dieser Rolle entwickelst und betreibst du moderne Data Products und Data Pipelines und gestaltest gl... Mehr anzeigen
Location: San José, Costa Rica.This role is based at our San José Shared Service Center, where you will partner closely with business leaders to shape people strategies that support operational exc... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
