Customer experience manager Jobs in Sion

Restaurant Supervisor
PURPOSE
The Restaurant Supervisor is responsible for the smooth organization of the outlet' daily operations as well as planning of special events, following industry standards.
The Restaurant Supervisor also animates practical workshops and hands-on classes related to practical arts, and can evaluate students in their learning process, according to Les Roches' standards and curriculum.
The Restaurant Supervisor acts as mentor for Les Roches' students, guiding and inspiring them towards success sharing her/his expertise, passion and sense of hospitality.
Restaurant Supervisor
Restaurant Supervisor
Temporary contract / Crans-Montana, Switzerland
Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).
2nd in the 2025 QS World University Ranking in Hospitality and Leisure Management.
Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.
Les Roches Marbella, certified ISO-14001 and ISO-9001.
Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment.
EDUCATION AND PROFESSIONAL EXPERIENCES
Higher Education Diploma in Hospitality Management, Food and Beverage or related field.
A minimum of 3-years' experience in international hotel environment in service, room service, banqueting, bar or sommelerie.
Previous managerial experience and/or educational experience is a plus.
MAIN RESPONSIBILITIES
Operational responsibilities:
Take responsibility for the good conduct of service operations in the outlet.
Contribute towards highest possible service quality in the outlets, following industry expectations and Les Roches standards.
Support the Restaurant Manager & Service Instructor in the organization of the outlet (update and development of menus, maintenance of updated floorplan, proper follow up of reservation list...)
Apply the hygiene and grooming standards in the assigned outlet.
Be accountable for the financial aspects of the outlet, including cash count and end-of-shift closure.
Participate in on and off-campus events and caterings.
Academic responsibilities:
Animate practical workshops for semester 1 students in restaurant.
Evaluate and assess students in class and report it through appropriate system.
Supervise stagiaires and monitor their performances along the semester.
Participate in the maintenance of grooming standards, participating in morning roll call.
Be involved in Les Roches' life, taking part in mentoring of clubs.
KNOWLEDGE AND SKILLS
Fluent in English (written and verbal), another language is a plus.
Interested in pedagogy and transmission.
Passionate about F&B industry, sharing personal convictions and enthusiasm.
Customer focused, trying to always exceed guests' expectations.
Team oriented, collaborating efficiently with others, building relationships and communicating transparently and with respect.
Highly adaptable to other cultures, understanding the richness of multi-cultural environments.
Entrepreneurial fiber, with interest and ideas for business development.
Knowledgeable about IT programs and restaurant systems (POS, reservation system...) jid5130ebaa jit0834a jiy26a