Customer care manager Jobs in Basel
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Customer care manager • basel
- Gesponsert
Customer Service Specialist
AbbottAllschwil, CH- Gesponsert
Specialist Customer Training
Jet Aviation AGBasel, CH- Gesponsert
Mitarbeiter Customer Service
FLEXSISPratteln, Basel-Landschaft, CH- Gesponsert
Sachbearbeiter Customer Service
Sentec AGTherwil, CH- Gesponsert
Customer Care Specialist
WhatJobsBasel, Basel-Stadt, Schweiz- Gesponsert
Customer Service Manager
ISS Schweiz AGBasel, CHGerman Customer Care in Greece - Relocation support
TeleperformanceBasel, Switzerland- Gesponsert
Customer Success Agent
zvoove Switzerland AGBasel, CH- Gesponsert
Brand Manager Skin-Care
Batterman Consulting Basel AGTherwil, CH- Gesponsert
Customer Service Specialist, Customer Desk, Switzerland
DSV Logistics SAPratteln, CH- Gesponsert
Customer Service Representative
Hertz Autovermietung SchweizBasel, CHSachbearbeiter Customer Service
SentecTherwil, BL, CHCustomer Care Specialist / Kundenberater
ExperisKaiseraugst- Gesponsert
Customer Care Specialist
Manpower SwitzerlandKaiseraugstCustomer Care Specialist
Manpower SABasel, Switzerland, CH- Gesponsert
Care Manager (alle)
SWICA GesundheitsorganisationBasel, CHCare Manager (Alle)
SWICABasel, Switzerland, CHCustomer Manager Seefracht (M / W / D)
HaysRiehen, Switzerland, CHDigital Product Manager, Abbott Diabetes Care
Abbott LaboratoriesBasel, Switzerland, CHBrand Manager Skin-Care (M / W / D)
Batterman ConsultingTherwil, Switzerland, CHCustomer Service Specialist
AbbottAllschwil, CHAbbott Established Pharmaceutical Division (EPD) is looking for a Customer Service Specialist for its global Pharma Division Headquarter based in Allschwil- Basel.
Primary Job Function :
Assure an efficient supply of goods to assigned customers, executing orders in the ERP system, to deliver the required product, the correct volume and quality at the right time, in the requested point in the country.
The Customer Service Specialist is responsible for the entire order management process, steering and controlling the order process in SAP and APO planning systems during the whole lifecycle of the sales order. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
Generate and analyze reports on customer service metrics, inventory levels, and sales performance. Present findings to management and suggest improvements.
The mission of the Customer Service Specialist is to ensure high service level towards customers and acquire market knowledge and products specificities to act proactively and avoid back-orders situations.
Core Job Responsibilities :
Manage customer purchase orders and sales order entry.
After full sales order completion, release delivery block to ensure timely sales order execution. Ensure all sales order information and documentation are accurate and complete.
Control all orders within firm period, check and convert the requirements within the planning time fence to ensure timely fulfillment.
Management of regular commissions according to customer profiles and irregular credit, debit notes for adjustments
Proactively prepare for month and quarter-end sales order execution to meet sales targets and deadlines.
Track the availability of materials to ensure on-time and in-full delivery of customer orders.
Communicate and coordinate with various departments, including Manufacturing, Procurement, Demand, NPI, Logistics Execution, Quality Assurance, Finance, Commercial, and Regulatory Affairs, to fulfill customer requests and ensure smooth operations.
Conduct order reviews with customers as part of the Sales and Operations Planning (S&OP) process to ensure alignment and address any issues proactively.
Minimum Education :
Commercial or logistical education
Minimum Experience / Training Required :
Professional formation and experience gained through a previous and comparable position.
Proven experience in order processing in a customer service department, preferably in the pharmaceutical industry
Basic knowledge in transport and logistics, Incoterms, etc.
Experience with ERP systems, preferably SAP and APO planning tool.
Excellent command of English is essential; knowledge of any other language is an asset for country allocation and customer service support.
Advanced proficiency in Microsoft Excel, including the ability to create complex formulas, pivot tables, and data visualization tools to analyze and interpret data effectively. Proficiency in other Microsoft Office applications such as Word, PowerPoint, is also required.
Experience with data analysis software such as Power BI (PBI) or similar tools is a plus. This includes the ability to create interactive dashboards, generate reports, and provide insights to support data-driven decision-making.
Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application as pdf.
If you want to upload several documents, don`t save in between uploading them to be able to do so. Once you save your uploads, you will not be able to add more documents)
Connect with us at www.abbott.com , on LinkedIn at www.linkedin.com / company / abbott- / , on Facebook at www.facebook.com / Abbott and on Twitter @AbbottNews and @AbbottGlobal.