It Onsite Support Level 2

Experience required

At least 3-years' experience in a similar role

Main responsabilities

• Manage User Service Requests and Incidents assigned to the team
• Manage Work Orders assigned to the team
• Provide support to VIP's and Trading Room
• Provide support for Video Conference in the meeting rooms
• Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
• Hardware management : terminate, dispose of and relocate assets in line with internal policies
• Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
• Support of Canon & HP printers; monitoring and coordination of external support intervention
• Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
• Track software’s assets and ensure full compliance licensing

Languages

• French Fluent
• English - Fluent

jidfa98523a jit1042a