Client-facing DevOps and Support Engineer (60 - 100%)

We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space.

Why this role?

Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a project to a client fairly technical.

To ensure we can onboard and support our clients effectively, we are seeking a DevOps and Support Engineer to help our clients get up and running and keep their systems operating smoothly.

Given the technical complexity of Atfinity configurations and deployments, this is a hybrid position between DevOps, Configuration, and Support.

Ideal candidates have an engineering degree to understand the complexities but want to work in a forward-deployed position with lots of client contact.

Tasks

• Support clients in running their Atfinity system, helping with all kinds of problems, including technical
• Diagnose and troubleshoot technical issues, including problems with deployment setups
• Participate in technical workshops with clients to figure out desired configurations, deployment and integration setups
• Configure the Atfinity Software for clients
• Building and implementing new dev tools and infrastructure
• Perform root cause analysis for production errors and recommend improvements
• Follow up with clients to ensure their software is fully functional after releases
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements

Must have

• A customer oriented mindset
• Degree in a relevant engineering field
• Excellen spoken and written English
• Diligence, quality-focused, and analytical skills
• Ability to meet deadlines
• Strong diligence and professional communication

Desired

• Experience with Docker, Kubernetes, Python and JavaScript
• Proven experience in a customer support role
• Excellent team collaboration skills
• German or French language skills (B2 and above)

Benefits

• Be part of a successful Swiss company
• A long-term career opportunity
• Flexibility in your working hours and the opportunity to partially work from home
• A competitive salary
• The option to travel to customers (mostly CH and UK) and visit other offices (Serbia)
• A nice and central office in Zurich Oerlikon and all the tools you need to be productive

Atfinity is a leading Swiss software provider in the banking automation business. External processes, like creating a new bank account, or internal processes, like reviewing a suspicious transaction, are now either manual or hard-coded into software.

With Atfinity, processes are configured, without coding knowledge, in our web tool and an easy to use rule language. Our AI-inspired python rule engine turns such configurations into highly scalable process apps within minutes.

Because there is no need for coding, Atfinity digitise processes significantly faster and allows for much fasterquicker updates when anything changes.