Internal Communications Specialist (Student Outreach/Education)

Job Description

Anticipated Contract End Date / Length : 2-3 months contract

Work Setup : Remote

Our client, a world premier hospitality management university headquartered in Switzerland is currently seeking an Internal Communications Specialist to be responsible for ensuring effective daily internal communication to all vocational and professional students.

This role proactively contributes to enhancing the student experience on Campus and its programs through strategic internal communication initiatives.

The successful candidate will be working closely with the Head of Internal Communications, and the communications specialist will define priority areas for improvement based on internal surveys and feedback, develop innovative ideas, and implement communication actions and campaigns.

The Student Communications Specialist will maintain strong relationships with the student body and various departments which is crucial for impact on their experiences.

What you will do :

• Ensure accurate, timely, and engaging non-academic communications across Campus and its programs.
• Produce, enhance, and validate non-academic student communications for the campus.
• Define, analyze, and update priority areas and yearly plans for improving student experiences.
• Drive a range of student communication actions from concept to completion, including campaigns and events across all three campuses.
• Manage existing student communication channels, including school website, newsletters, landing pages, campus apps, TV screens, and signage.
• Create and supervise content for various student communication channels.
• Provide guidance and support to colleagues to enhance student communications.
• Collaborate with key students and staff to ensure message coordination.
• Establish and manage new student communication channels based on feedback.
• Interpret results from student feedback channels and translate these into yearly priority areas for internal communications.
• Organize and supervise student events, such as info sessions, Q&As, fireside chats, and success stories.
• Co-create engagement campaigns with colleagues and students.
• Assess and continuously improve processes for obtaining feedback from and communicating with students.
• Build and maintain strong working relationships with the Student Council, Shared Governance Coordinator, and Academic Office.
• Ensure all communications align with brand guidelines, tone of voice, and school values.

Collaboration and Project Leadership

• Establish a service-oriented relationship with the School of Practical Arts and Campus Management team, providing guidance on communication strategies.
• Lead communication initiatives targeting vocational and professional students, ensuring timely and effective delivery of key messages.
• Provide ongoing support to the School of Practical Arts and Campus Management team, anticipating communication needs and offering tailored solutions.
• Facilitate collaboration between departments to optimize strategies, align messaging, and ensure consistency across channels .

Qualifications

• Bachelor’s degree or relevant experience in journalism, communications, business, marketing or related field.
• Three years of experience in a similar position and five years of professional experience.
• Marketing and Communications experience is mandatory.
• Strong relationship management skills with an ability to connect with diverse stakeholders.
• Excellent project management skills and a proactive attitude.
• Empathetic mindset with a commitment to inclusivity, catering to various internal needs.
• Curiosity and flexibility to thrive in a dynamic, international, and fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in digital communication tools with a good eye for functional graphic design.
• Experience in an academic institution or university setting.
• Language Proficiency : English, level C2 German - Native language (Swiss-German preferred).

Additional Information

Please note that only applicants selected for an interview will be contacted.

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity / expression, sexual orientation, national origin, disability, age, or veteran status.