Welcome Agent (receptionist) - winter season 24/25

JOB DESCRIPTION

As "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand.

AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM

As a Welcome Talent, you will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards.

You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs.

As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience.

You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel.

You will verify and invoice services, collect bills and control deferred payments.

PROFILE

Previous experience in a 5* hotel reception area

Fluent in French and English, a 3rd language is appreciated

You are highly motivated

Excellent communication skills

Real interest in the worlds of taste, sound, body, scene and stance

Be detail oriented and have a passion for giving guests an exceptional experience.

Position to be filled for the winter season 2024 / 2025, from December to March

Due to visa restrictions only applicants from Switzerland and European Union can be considered.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.