Software Quality and Technical Writer

3Brain is a Swiss deep tech company working on cell-electronic interfaces that , link biological networks to computers via custom-made semiconductor , microchips.

Our mission is to empower life scientists to probe intelligent , networks, accelerate biomedical discoveries for the benefit of patients, and , create a future more exciting than the present.

Our interdisciplinary team of , scientists and engineers are constantly pushing the boundaries of engineering

We are ambitious, fast-growing and love to explore. The

3Brain is seeking for a full-time Software Quality and Technical Writer for its , Italian office having experience in programming.

The candidate will work at the , interface between the software and customer success departments, responsible , for quality and for creating, maintaining, and managing documentation related

Additionally, the candidate will be responsible for

• deployment testing and providing second-tier support to customers regarding , software issues. Main responsibilities :
• Write, update, and maintain the user manuals for Brainwave software, , ensuring clear instructions and visuals for end-users
• Create detailed and concise release notes, including new features, , improvements, and bug fixes, to be shared with customers and internal , teams
• Test and evaluate new releases, features, and updates of Brainwave , software before deployment, ensuring quality, accuracy and usability
• Draft and send well-structured emails to customers, highlighting key , updates, new features, bug fixes, and any significant changes with each , software release
• Engage directly with customers to provide second-tier support for complex , technical issues, troubleshooting problems, and coordinating with , development teams when necessary
• Partner with the Customer Success team to address technical issues related , to software functionality, troubleshooting, and user experience
• Proactively gather and document customer feedback on software , performance, usability, and desired improvements, sharing insights with , the product and development teams to enhance future versions
• Required Qualifications
• Diploma or Bachelor in Computer Science, Information Technology, , Technical Writing, or a related field (or equivalent experience)
• 2+ years hands-on experience at least in one of the following tech : C#, C++, , Python
• Excellent English language skills (C2 level)
• Excellent written and verbal communication skills, with an ability to , translate complex technical concepts into clear and accessible language
• Experience with graphic and software tools used in technical writing, such , as Adobe Acrobat, Microsoft Office Suite, MadCap Flare, or similar tools for , creating visuals, diagrams, and structured content
• Applicant must have an EU residence permit
• Additional Qualifications
• Proven experience in similar position
• Knowledge of HTML and CSS
• Knowledge of Adobe Suite

A dynamic and stimulating work environment driven by a desire to build , transformational technologies to help others

To apply send your CV and short motivation letter