Operations Analyst Jobs in Switzerland

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our opportunity:

As part of the Guest Experience & Operations Intelligence team, you will collaborate as a strategic data partner for Learning and Restaurant Operations. You will analyze large, multi-source datasets related to learning effectiveness, workforce performance, and operational outcomes, transforming data into actionable insights that drive measurable business impact.

This role blends advanced analytics, dashboarding, and stakeholder collaboration to support data-driven decision-making across global restaurant operations and training programs.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

The employment contract will be provided by a third-party employment. We are providing a full time, indefinite employment contract.

Your roles and responsibilities:

Learning & Performance Analytics

• Design, define, and monitor KPIs across learning, workforce, and operational performance (, training effectiveness, engagement, retention, operational outcomes, guest feedback).
• Analyze learning and operational data to identify performance gaps, inefficiencies, and improvement opportunities.
• Translate business objectives into measurable analytical frameworks and deliver clear, data-backed recommendations to global stakeholders.

Data Management & Reporting

• Collect, clean, validate, and integrate data from multiple sources, including Learning Management Systems, HR systems, CRM platforms, guest feedback tools, and operational datasets.
• Build, maintain, and automate scalable dashboards and reports in Power BI, enabling self-service analytics for leadership and regional teams.
• Ensure data consistency, accuracy, and alignment with enterprise data standards and governance practices.

Communication & Collaboration

• Partner with Learning & Development, Restaurant Operations teams, and subject-matter experts to turn insights into operational improvements.
• Support pilot initiatives, A/B testing, and tool validation through structured data analysis.
• Measure and communicate the impact of learning and operational initiatives using quantitative evidence.

Trend Analysis & Forecasting

• Conduct trend analysis and exploratory data analysis to identify patterns, risks, and emerging opportunities.
• Track progress against targets and proactively flag areas requiring intervention.
• Analyze learning, engagement, and retention trends to anticipate future training and operational needs.
• Develop concise executive summaries and data visualizations that clearly communicate insights and recommended actions.

Your skills and experience:

• At least a Bachelor’s degree in business administration, economics, statistics or data science.
• 2-4 years in data analytics roles. Previous working experience in a QSR restaurant is highly desired.
• Strong experience level in analysis, managing data from different platforms as PowerBI or Tableau. Knowledge of Snowflake is preferred.
• Experience working in a regional role is preferable.
• Excellent communication and organizational skills.
• Highly Proficient in Microsoft ‘s tools (MS Excel, PowerPoint & Thinkcell are a must). Must be an excellent user of Excel with in-depth knowledge of advanced formulas and macros.
• Fluent in English.
• Eligible to work in Switzerland without work permit sponsorship.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.