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Responsible Payments Retail Team - Associated-Director
Responsible Payments Retail Team - Associated-DirectorSwissquote Bank SA • Gland, CH
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Responsible Payments Retail Team - Associated-Director

Responsible Payments Retail Team - Associated-Director

Swissquote Bank SA • Gland, CH
Vor 30+ Tagen
Stellenbeschreibung

As the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management :

  • Leading and supporting a team of 5 employees

Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.

  • Promoting collaboration, trust, and cohesion among team members.
  • Addressing any potential conflicts among team members to your senior management and / or HR Partner
  • Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
  • Hiring :

    • Leading the recruitment process with your Talent Acquisition Partner

  • Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
  • Performance Management : Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
  • Conducting under performance process with the help of your Senior Management and HR Partner.

    • Operations management :

    1. Operational Execution

  • Ensure the accurate and timely processing of domestic and international payments alongside the team.
  • Coordinate and / or investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
  • Monitor and prioritize operational emails related to daily activities.
  • Ensure strict adherence to internal procedures and processing deadlines.
  • Supervise the quality and compliance of the team's work.

    • 2. Monitoring & Reporting

  • Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance.
  • Prepare and lead team meetings, ensuring clear and effective communication across members.
  • Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team.

    • 3. Project Management & Continuous Improvement

  • Support the implementation of new tools and the evolution of existing processes, actively involving the team in change initiatives.
  • Identify and lead opportunities for automation, process optimization, and risk mitigation.
  • Collaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your team.

    • 4. Risk & Compliance Management

  • Identify and assess operational risks related to payment flows.
  • Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team.
  • Contribute to ensuring compliance with regulatory and internal policy requirements.

    • Qualifications

  • Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
  • Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS).
  • Solid knowledge of compliance, operational risk, and service quality standards.
  • Highly organized with a strong sense of ownership, leadership, analytical thinking, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Fluent in English (minimum B2); French and / or German is a plus.

    • SQ2

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    Jobalert für diese Suche erstellen

    Retail • Gland, CH

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