Customer Service Watchmaking Trainer

KEY RESPONSIBILITIES

If you are :

Passionate about luxury watches and technical training.

An excellent communicator with a knack for explaining complex concepts.

Organized, detail-oriented, and committed to delivering high-quality results.

Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer!

In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge.

Key Responsibilities :

Technical Training (50%) :

Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff.

Assess and support the development of technical skills, identifying training needs to enhance performance.

Develop and revise training materials, including remote training modules and individual training reports.

Coordinate and oversee polishing training delivered by the Manufacture expert.

Manage training pieces, including inventory control and destruction if necessary.

Participate in client events as required.

Technical Support (50%) :

Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department.

Contribute to the definition of the CS intervention policy and its communication to the markets.

Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique.

Create and maintain comprehensive technical documentation.

Develop specific tools to improve the efficiency and quality of intervention.

Serve as the primary technical contact for all markets, providing expert support for watch products.

The exceptional skills we are looking for :

Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets.

Fluency in English and French.

Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences.

Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach.

Exhibit a strong client focus.

Be an excellent team player with experience in cross-functional projects in an international setting.

Possess the ability to thrive in dynamic and evolving environments.

Be willing to travel for training delivery and to support CS teams in our markets.

Still wondering why you should apply?

Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar

Your daily activities will be interesting, challenging and diverse

We are passionate about developing our people and you will have access to various trainings

No day will be like another!

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!