Customer Engagement Lead, Key Accounts and Contracts

The Role :

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its footprint in Basel, the vibrant hub of pharmaceutical innovation in Switzerland, to further our mission of delivering the greatest possible impact to people through mRNA medicines. As we grow our international operations and commercial activities in Basel, we invite global talents to join us in this exciting journey of transforming medicine and impacting lives worldwide.

Moderna is seeking a strategic and customer-focused Customer Engagement Lead – Key Accounts & Contracts to support its vaccine portfolio in Switzerland. Reporting to the Country Director Switzerland, this role is critical in advancing Moderna’s commercial footprint as we transition into an endemic COVID-19 model and expand to new product launches. This individual will act as the central orchestrator of Moderna’s engagement with wholesalers, key accounts, and buying groups across Switzerland, ensuring seamless execution of our commercial strategy and excellence in customer service. With a cross-functional collaboration mindset and strong local market knowledge, the role will enhance Moderna’s status as a preferred partner while helping deliver critical mRNA medicines to Swiss patients. Based in Basel, this is a sole contributor role.

Here’s What You Will Do :

Your key responsibilities will be :

Own and lead customer engagement activities for all key accounts and wholesalers in Switzerland.

Define and execute tailored engagement strategies based on deep understanding of customer needs and Moderna’s portfolio.

Implement investment, communications, and activation strategies in collaboration with cross-functional teams.

Lead operational planning for in-field and remote customer interactions, driving adoption of Moderna’s vaccines.

Ensure accurate and timely delivery of vaccines by coordinating with Supply Chain, Regulatory, Quality, and Access teams.

Collaborate on vaccination campaign development, from strategic planning to field execution.

Drive enhancements to ordering platform tools in partnership with providers to improve customer experience.

Serve as the point of contact for risk mitigation and contract negotiation across all commercial channels.

Your responsibilities will also include :

Develop long-term relationships with key national and cantonal stakeholders and buying groups.

Monitor customer performance against agreed KPIs and initiate corrective actions with internal stakeholders as needed.

Support Moderna’s tender execution strategy in Switzerland through effective project management.

Act as a builder of Moderna’s commercial vaccines presence in Switzerland—laying a foundation for future launches.

Integrate customer insights, digital tools, and market analytics to continually refine engagement priorities and improve impact.

Uphold compliance with Moderna’s policies, SOPs, and all Swiss healthcare regulations.

The key Moderna Mindsets you’ll need to succeed in the role :

“We behave like owners. The solutions we’re building go beyond any job description.”

You’ll take ownership over all aspects of the Swiss customer engagement strategy—representing Moderna’s portfolio while delivering customer-centric solutions across account management, contracting, and delivery.

“We digitize everywhere possible using the power of code to maximize our impact on patients.”

By leveraging digital platforms and data tools to streamline engagement and optimize order management, you’ll directly influence patient access and the delivery experience in the Swiss market.

Here’s What You’ll Need (Basic Qualifications)

Bachelor / Master / PhD’s Degree with progressive excellence in pharmaceutical / biotech sales, marketing and / or tender management, with a preference for prior experience in vaccines

Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or public sector accounts

Robust understanding of the Swiss Healthcare system, of health policy and health care system stakeholders at national, cantonal and local level

Fluent in German and one other Swiss langueage, with strong business English skills.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Proven track record in leading customer engagement and value-driven projects, particularly in developing and deploying MVPs.

Experience with Key accounts and wholesalers’ management is essential.

Extensive knowledge of Swiss wholesaler and key accounts (buying groups) network and proven experience of successful intercations

Strong customer centric mindset across the various dimensions of the role.

Strong leadership skills with a focus on operational excellence and strategic customer management.

Ability to translate customer insights into actionable value solutions.

Expertise in project management, particularly in the development and roll-out of new offerings.

Embracing Moderna mindsets – especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning.

Must be comfortable with ambiguity and a fast-paced, highly dynamic environment that is being defined in real-time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development

Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholders

Excellence in both strategy setting and simultaneous execution

A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.